Overview

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. The Manager, Retail Technology is responsible for promoting and supporting all Retail Technology programs, applications, and services for the company's retail customers in the region. This position has direct supervision of the technical team including Help Desk and Field Support, along with Performance Reviews. The Manager, Retail Technology is the team's technical Subject Matter Expert for all Retail Technology applications. The role will develop and maintain outstanding retail customer relationships to enhance the Customer Experience with Retail Technology. The Manager, Retail Technology works with other leaders within the Customer Experience Team (CXT) and other company associates to demonstrate the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.

Responsibilities

Responsible for retail customer technical support including oversight of Level 1 Help Desk and Level 2 technical field support.

Develop retail customer relationships in the region to promote Retail Technology programs, applications, and services.

Develop best practices and technical education for retail customers using Retail Technology programs and services, supporting the Retail Training team.

Oversee and provide continuing technical education and training for Retail Technology team members as well as other associates across departments.

Develop and provide technical education and training for Retail Technology Expos, Seminars, Webinars, and other events.

Responsible for P&L management including the annual revenue and expense budgets.

Support the department and team with special projects and as part of the Leadership team.

Travel Required: Yes

Environment

Office: Office Temperature 65F to 75F

Skills

Specialized Knowledge: Knowledge of retail grocery applications, retail store operations and point of sale management

Special Skills: Proficient in Microsoft Office Suite; Excellent organization and communication skills; Strong technical abilities

Physical abilities: Standing, sitting and occasional lifting 20-60 lbs.

Other: Supervisory experience required

Years of Experience

5-7 years of experience in retail grocery, technical support, and/or application support/training

Qualifications

Associate Degree - Business Administration

Job Details

Employment type: Full-time

Job Function: Engineering and Information Technology

Industries: Retail

About Our Company Grocers Supply, based in Houston, is the largest wholesale grocery supplier in Texas, supplying over 900 independent grocery stores. Grocers Supply serves customers of all sizes, from single store independent retailers to chains, such as Fiesta, FoodTown, Market Basket, Cox Foodarama / La Fiesta, Sellers Brothers, Minyard Food Stores, G. E. Foodland, and El Rio Grande.

Working Safely is a Condition for Employment with GSC Wholesale, LLC. GSC Wholesale, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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