What's In It For You!

EVERY employee is bonus eligible after 90 days Employee discounts Variety of jobs including Monday-Friday day shifts Need flexible part time hours? We've got'em! Growth opportunities Help others through our charity partners Save the environment! Why We Will Love You Your smile lights up the room! Your care for our customers Your unique personality and amazing attitude You are a team player ready to work with a diverse group of co-workers You know how to operate a register? Even better! It's never too early to start gaining work experience. You can join our team starting at 16 years old! What Does a Retail Team Member Do Anyway? Greet and interact with customers Operate the register when needed Help keep our sales floor clean and attractive to our customers Share information about our charity partners and our mission with our customers Assist customers with questions and concerns Lift up to 15 lbs. Teamwork Makes The Dream Work

Our retail teams work together to provide an excellent experience for our donors and customers. Whether we are building eye catching displays, helping someone find the perfect jeans (thrifting one pair of jeans saves the world 1,800 gallons of water ya know!) or explaining our charity contributions at the checkout, we combine our passion for customer and community service.

Why You Will Love Us: Our Mission, Vision and Values

Mission

To Give Back! By... Positively impacting the environment and the communities we serve Providing values that meet our customer's needs and wants Reducing millions of pounds of waste each year Supporting local charities Creating jobs Vision

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values People First We invest in what matters most to us: You. Your goals are our goals; your success is our success. We care about family and work-life balance. We value what makes you, You! Customers and Donors Our business starts and ends with both the contributions of our donors and the loyalty of our customers. We deliver a 1st class second-hand experience by providing our customers unsurpassed value & selection. Community We enhance communities by supporting charities, providing values and creating jobs. Through sustainable shopping we protect the environment and reduce waste. Continuous Improvement We empower our people to improve the business and promote an entrepreneurial spirit. Continuous improvement isn't just about margins; it's about development, personal growth, teamwork and collaboration. "How can we improve" are the most important words in business. Growth Growth is our commitment. We invest in the growth of our people, our donations, and our sales. Our growth supports our mission: To Give Back. Position Title: Retail Team Lead

Reports To: Retail Supervisor

Department: Retail

FLSA Status: Nonexempt

Position Purpose and Objectives

The Retail Team Lead plays a key role in supporting the daily operations of the sales floor by leading through example in customer service, merchandising, and team engagement. This hands-on role requires previous retail management experience and the ability to travel to other store locations as needed. The Retail Team Lead is responsible for helping to maintain retail standards, assisting with team supervision and training, and ensuring a clean, organized, and customer-friendly environment.

This position actively contributes to achieving operational goals while developing the skills necessary to coach and lead others in alignment with our Core Values and Mission. Successful candidates will bring leadership experience from a retail setting, demonstrate flexibility, and be willing to travel between locations to provide support where it is most needed.

Roles and Responsibilities Support daily sales floor operations including setup, restocking, zoning, and recovery. Provide guidance to team members to ensure exceptional customer service. Maintain merchandising standards such as signage, cleanliness, and product rotation. Enforce store policies including pricing accuracy, color tag rotation, and shop-ability standards. Ensure timely placement and replenishment of merchandise, addressing gaps in inventory. Assist with seasonal changes, promotional displays, and special merchandising projects. Actively train and coach team members, offering real-time feedback and support. Assist with opening and closing procedures as directed by store leadership. Communicate daily priorities and goals during team huddles. Address customer concerns in a professional manner and escalate when appropriate. Promote and model adherence to all safety, loss prevention, and operational policies. Serve as the on-floor point of contact in the absence of a supervisor or manager. Travel as needed to support operations at other retail locations. Skills and Qualifications Must be 18 years of age or older. Previous retail management or leadership experience required. Reliable, consistent, and dependable. Strong attention to detail and ability to follow through. Ability to work in a fast-paced environment and meet production goals. Capable of standing, bending, and lifting throughout the shift. Able to lift merchandise bags up to 50 pounds. Willing to wear required personal protective equipment (PPE). Able to meet the physical demands of the role, including extended periods of walking and standing. Willing and able to travel to other store locations when needed. Comprehensive on-the-job training will be provided. Competencies

Never - 0% Occasionally - 1-33% Frequently - 34-66% Continuously - 67-100%

Physical Demands Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling, and smelling. Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level. Continuously - Standing on tile/concrete, talking, seeing, and hearing. Other: Mostly working evenings and heavy on weekends especially Sunday. Working environment includes inside of building withsemi- controlled temperatures and outside conditions with varying weather and temperatures.

Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.