Job Summary

The Retail Systems Support Analyst maintains and provides support for various retail systems and applications including point-of-sale systems, interactive kiosks, new store openings, and other retail systems projects.

Inspired by Hard Work

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words-because we are worn by the hardest-working people of all.

Representative Responsibilities Support and maintain all store applications, including production on-call responsibilities. Troubleshoot, support, configure and deploy Retail Store systems. Identify opportunities for process improvement. Participate in creating the long-term store system solution roadmap. Execute test plans and document results. Appropriately identify risks, constraints, and assumptions. Work with technology/network teams to maintain and support store systems and infrastructure. Partner with internal and 3rd party partners to run projects. Reach across functional group to other members of IT to ensure integration points are understood, supportable and scalable. Commit to project timelines, due dates and project methodologies. Travel to various store locations to perform the following: Hardware installation and inventory tasks Hardware usage evaluations Software systems overview with store team

Required Education Bachelor's degree in Business or a related field, or equivalent years of relevant experience Required Skills & Experience Minimum of 2-year experience in MS Windows OS environment including Windows 10 &/or server 2016, Scripting, Imaging including the following experience: Retail POS configuration or development Implementing and configuring packaged software tools Applying upgrades and patches Experience with SAP POS (GK) or similar POS software package is preferred SDLC methodologies experience is preferred Networking experience is preferred Knowledge of industry trends and best practices related to Retail store systems. Strong troubleshooting and problem-solving skills with the ability to resolve technical issues both independently and collaboratively. Sense of urgency in resolving issues and restoring full services to Retail store locations. Ability to manage multiple tasks and shift priorities rapidly. Strong written and verbal communication skills with the ability to express complex technical ideas to various audiences. Familiarity with Retail business issues including Retail Accounting, Inventory Management, and Merchandising Fashion or apparel industry experience is preferred. Support Desk experience would be a plus Physical Requirements and Working Conditions On-call support responsibilities that will include some evenings and weekends if necessary. Typical office environment; office setting. Extended periods of time sitting, standing, typing on a computer. Light lifting may be required (12 lbs). Some travel required (up to 20%). This position has a Hybrid location: Associate will work on-site regularly as needed for work activities. Carhartt is a tobacco free workplace.

#LI-Hybrid

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.