Job Title At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One. Job Description Performs the activities required to provide telephone, email and live chat support to the retail banking branches for operational issues. Analyzes, develops, advises, and communicates policies and procedures affecting the Retail Branches. Interfaces with other internal departments to ensure operational soundness and system compatibility are working properly. Provides problem resolution for technical, operational and system issues. Supports information by writing, maintaining, editing, and identifying errors or needed updates in articles and branch procedures. In absence of branch management, performs necessary approvals to service customer needs. Assists external customers with Safe Deposit Box and Branch Closure questions. Basic Qualifications Bachelor's degree, or equivalent work experience Minimum one year of retail experience in a bank branch Preferred Skills/Experience Good knowledge of operational policies, procedures, products and services Strong customer service listening, courtesy, empathy, and problem-solving skills Effective analytical, organizational and time management skills Ability to manage multiple tasks/projects and deadlines simultaneously Effective verbal and written communication skills Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. Pay Range: $22.50 - $30.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws.