Purpose and role of job: Responsible for representing First Quality to the customer and the customer to First Quality. Provides insight and analysis of customer activity to support new product launches, promotions, vendor managed inventory and service improvements.

Principal Accountabilities/ Responsibilities: Establish and maintain effective working relationships with customers to ensure their supply requirements for First Quality consumer products are met. Collaborate with FQ associates including sales, production planning, demand planning, distribution, transportation, product marketing, commercial finance & IT support to anticipate and proactively resolve product flow issues. Monitor open order and inventory reports to track progress of open orders through to shipment.

Track VMI performance. Monitor promotions and events for assigned customers. Process orders for assigned customers. Demonstrate functional knowledge of FQ order process system’s capabilities. Comply with standard order processing procedures. Assure orders have the correct product, lead time, pricing, order multiples and meet order size requirements. Maintain data for assigned accounts in First Quality’s and in customers’ systems.