Retail Supervisor

Goodwill Retail Services, one of the fastest growing retailers in the area, is seeking energetic individuals who have a desire to grow with us. Join us today to get started on your own Goodwill career path.

The Retail Supervisor contributes to the Goodwill mission by leading our retail stores and donation sites to achieve their overall goals. As a supervisor, you will be responsible for opening/closing the store, managing register efficiency, achieving daily production goals, providing excellent customer service and developing associates. Within our retail stores, we want you to use your experience and skills to train, motivate and lead our associates to create a customer centric store and donation environment. You will work together with your team to achieve sales and production goals that make your store successful.

Our Retail Supervisors must exhibit the following competencies:

• Customer Focus
• Directing & Motivating Others
• Drive for Results
• Action Oriented
• Timely Decision Making

Working at Goodwill is more than a job. You will be supporting our mission to provide training, employment, and supportive services for people with disabilities or disadvantages who seek greater independence.

Responsibilities include:

• Project and Change Management
• Problem Solving
• Technical Skill
• Community Engagement
• Maximizing the value of all donated goods
• Coordinating the proper rotation of goods
• Supporting the training and coaching of all employees
• Assisting with the hiring process
• Functioning as a service experience leader
• Maintaining a safe and orderly work environment
• Working with Store Management to conduct apprehensions
• Accurately completing data entry of required reports
• Consistently communicating and implementing policies
• Planning and organizing work assignments
• Completing other duties/responsibilities as assigned

Requirements include:

• Two years of supervisory experience preferred
• Ability to complete and retain forklift certification
• Work varied schedule and flexible hours
• Must have working phone that allows for communication accessibility

Core cultural competencies include:

• Customer Focus
• Values Differences
• Communicates Effectively
• Situational Adaptability
• Drives Results
• Ensures Accountability

Physical/Sensory demands include:

• Regularly lifts and/or moves up to 50 pounds
• Moves about to accomplish tasks
• Subject to weather conditions
• Subject to human blood, body fluids or tissue
• Subject to hazards
• Required to stand for long periods of time
• Required to hear and respond to warning devices
• Required to use vision while working with written and electronic information
• Travel required

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the range for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)