Join Our Team

The Retail Supervisor oversees the daily operations of CITY Pavilion, ensuring excellent customer service, driving sales goals, managing staff and maintaining high standards in visual merchandising. The role includes training and supervising team members, handling inventory and maintaining store policies and procedures to achieve consistent and efficient store and associate performance.

Key areas of responsibility include:

• Mentor, train and motivate a team of Retail Leads and Cashiers to meet operational goals.
• Monitor staff performance and provide constructive feedback.
• Responsible for opening and closing of the store.
• Engage with customers to ensure a positive shopping experience.
• Uphold customer service standards and train staff on best practices.
• Ensure a high level of customer service by addressing and resolving customer complaints or issues promptly.
• Encourage and motivate associates to upsell and cross-sell products.
• Recognize sales needs and report insights to management to improve sales strategies.
• Oversee inventory control, including receiving, transferring, and stocking.
• Monitor product displays to ensure they are clean, organized and visually appealing.
• Maintains store cleanliness, organization, and visual standards.
• Adheres to and enforces Levy/Rank + Rally guidelines.
• Manages cash and credit card handling and reconciles daily transactions.

• Processes returns and exchanges using the Point of Sale system.
• Manage and oversee the customization process, ensuring accuracy, quality, and timeliness of orders.
• Train associates on customization tools and equipment.
• Maintain customization materials and equipment ensuring they are stocked and in good working condition.
• Oversee the fulfillment process for online orders, ensuring accuracy, timeliness, and customer satisfaction.
• Coordinate associates to ensure prompt processing of online orders.
• Resolve any issues with online orders, including returns and exchanges.
• Adheres to Levy Company guidelines as stated in team member training manual and employee handbook.
• Maintains a clean and safe work environment.

Essential duties include:

• Excellent customer service skills.
• Ability to manage and motivate a team effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and adapt to change.
• Lift, carry and move merchandise, materials, and equipment weighting up to 35 pounds as needed.
• Capable of standing for extended periods of time plus ability to walk, stoop, reach, kneel, crouch, or crawl as needed.
• React with physical and mental alertness in emergency situations, taking appropriate actions to ensure customer and employee safety.

Job Category: Hourly, Other

Job Description: The ideal candidate will have a desire to gain experience and work in the hospitality industry. They should possess at least 1-2 years proven experience in retail or customer service including supervisory responsibilities. Strong leadership, communication, and organizational skills are essential as well as the ability to manage and motivate a team effectively. This role requires flexibility to work varying shifts, including events, holidays, evenings, and weekends, and proficiency in point-of-sale systems and basic computer skills. The candidate should also have strong problem-solving skills, attention to detail, and the ability to thrive in a fast-paced, ever-changing environment.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

For more information on what we are about as a company, check us out by following the link below:

Apply to Levy today! Levy is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.