Retail Store Manager, Miami

Retail Store Manager

New Yesterday

Job Description

Position Overview:
We are seeking an innovative and customer-focused Retail Store Manager to lead our team in delivering a seamless high-tech shopping experience. In this role, you will oversee the operations of a technology-driven retail environment that minimizes customer effort through advanced solutions like cashierless checkouts, mobile payments, and personalized shopping tools. The ideal candidate has a blend of operational excellence, tech-savvy skills, and a passion for enhancing customer experiences.

Key Responsibilities:

Store Operations:
- Oversee daily store activities, ensuring all systems, including technologies, function efficiently.
- Monitor and maintain technology solutions such as RFID scanners, mobile POS systems, and app-based checkout platforms.
- Manage inventory using automated systems to ensure accurate stock levels.
- Ordering and restocking of store
Customer Experience:
- Champion a seamless shopping journey by addressing customer feedback and resolving issues swiftly.
- Train staff to assist with digital tools and troubleshoot technology for customers when needed.
- Analyze customer behavior data to refine and personalize the shopping experience.
Team Leadership:
- Recruit, train, and manage a team focused on tech-enabled retail operations.
- Promote a customer-first mindset while maintaining operational efficiency.
- Lead by example, embodying a passion for innovation and customer satisfaction.
Sales and Performance:
- Drive sales and profitability by leveraging data insights from technology platforms.
- Optimize store layout and displays for a frictionless shopping flow.
- Set and monitor KPIs, including tech adoption rates, transaction times, and customer satisfaction scores.
Compliance and Safety:
- Ensure all digital systems comply with data privacy regulations.
- Maintain a secure and safe environment for customers and employees.

Qualifications:

Proven experience in retail management, with exposure to technology-enabled environments.
Strong understanding of frictionless retail technologies (e.g., cashierless systems, mobile apps, AI-powered tools).
Exceptional leadership, problem-solving, and interpersonal skills.
Proficiency in retail analytics software and data interpretation.
Customer-oriented with a track record of improving the shopping experience.

Preferred Skills:

Experience implementing or managing cashierless checkout systems (e.g., Amazon Go-style technologies).
Familiarity with IoT devices, RFID, and payment processing platforms.
Background in data-driven decision-making.

What We Offer:

A competitive salary and benefits package.
Opportunities to innovate and grow in a cutting-edge retail environment.
A collaborative, future-focused workplace.

pEOFAvNXTs

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Location:: Miami
Category:: Retail

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