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Job Summary

The Retail Store Manager's responsibilities include: Manage and supervise the staff to achieve a high level of customer service and sales goals; plan and organize workloads and staff assignments/schedules to ensure most efficient use of staff; participate in the interview and approval process; train, counsel, motivate, communicate job expectations, and evaluate assigned staff; conduct annual performance evaluation with staff, review progress and direct changes as needed ; give recommendations on advancements and disciplinary actions. Report and coordinate responses with the Retail Operations Manager or the Retail General Manager, in his/her absence on employee relations issues such as severe employee complaints, harassment allegations and civil rights complaints. Follow company policy and procedures to terminate employees. Ensure compliance to all Historic Tours of America, Inc (HTA) policies, procedures and programs. Initiate, process and review all assigned reports and paperwork promptly and accurately; assure proper approvals have been acquired when required. Monitor merchandise inventory for acceptable levels. Accountable for security of merchandise inventory, monies/receipts, equipment and property. Knowledgeable of store budget numbers, daily sales and sales quotas. Employee Benefits Competitive pay and paid training All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans All FT, PT and Seasonal employees are eligible for: Paid sick time 401K plan with company matching* Flexible schedules, including a combination of weekdays and weekends are available Fun, upbeat work environment with various award and recognition celebrations throughout the year First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents. Employer pays 100% Discounts in retail stores and free admission to all company attractions Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!

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*Eligibility requirements may apply

Job Requirements: High degree of self-motivation and the ability to work independently and as a team member within the scope of established rules and regulations. Knowledge of principles and methods for promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems. Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. Knowledge of principles and procedures for personnel recruitment, selection, training, employee relations and investigation. Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Ability to make a budget, determine how money will be spent to get the work done, and accounting for these expenditures.

Successful candidate must pass a drug test and a background search

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