Retail Store Manager - Hourly
New Today
Job Location
Punxsutawney Store - Punxsutawney, PA
Position Type
Full Time
Salary Range
$16.60 - $16.60 Hourly
Job Shift
Any
Job Category
Retail - Sales
Description
PURPOSE:
- To develop, direct and manage a marketing program for a retail store using efficient and approved business practices that will realize the greatest potential revenue from available material.
- To review and analyze the results of store sales in order to establish performance standards, detect trends, and determine proper courses of action.
- To develop the sales ability of disabled workers in order to prepare them for positions in competitive industry.
- To train and motivate Sales Associates to produce sales and perform their duties properly.
- To produce sales through the of: display techniques, knowledge of the quality, characteristics, and merits of the merchandise and approved sales methods.
- To make routine operational decisions with organizational policy, when the Senior Manager is not available.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Customer Service
- Promote friendly and welcoming environment for all customers at all times.
- Project a friendly, positive and professional demeanor throughout the work day.
- Greet all customers as they enter the store in a positive and professional manor.
- Treat all customers as they enter the store in a positive and professional manor.
- Treat all customers equally with respect and kindness.
- Maintain a positive, team oriented relationship with fellow associates and supervisors.
- Actively greet and engage all customers while performing work duties.
- Assist customers in determining location and selection of desired merchandise.
- Immediately cease all work duties to assist customer.
- Answer all phone calls promptly and in a pleasant and professional manner while using the approved script.
- Maintain store cleanliness, organization, and sizing in order to promote a pleasant and safe shopping experience for all customers.
- Actively strive to resolve all customer concerns, complaints and conflicts while maintaining a positive and friendly attitude. Seek supervisor assistance if unable to personally resolve issues.
- Consistently monitor customer checkout times and provide prompt aid to appropriately expedite transactions.
- Process friendly efficient and accurate cash register transactions while focusing exclusively on the customer.
- Thank every customer for their purchase and their support of the Goodwill Mission.
- Demonstrate excellent customer service skills while also actively reinforcing Associate customer service job requirements.
- Possess an understanding of and a commitment to the Goodwill Mission.
- Demonstrates effective communication of the Goodwill Mission to customers, wither verbally or through Mission related literature or messaging.
- Develops, maintains, and improves general conditions of the store in a way that will reflect and promote the high standards of Goodwill Industries.
- Plans and forecasts an effective marketing program based on guidance received from the Vice President of Retail Operations; sales and trends in the retail market, seasonal demands, store capacities, and general experience; uses the approved budget to govern the operations, making adjustments to compensate for significant variations; reviews and analyzes results on a continuing basis to determine significant performance factors and takes corrective action where necessary as directed by the Vice President of Retail Operations.
- Maintains up to date store records.
- Prepares a weekly work plan outline indicating activities and goals for the coming week.
STANDARDS FOR MEASURING PERFORMANCE:
- Degree to which respect and confidence of co-workers is established.
- Quality, quantity, and timeliness in the performance of assigned tasks.
- The manner in which ones conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
- Ability to meet deadlines and respond to special requests and the desires of management.
*Benefits after 90 days include: agency paid life insurance and vision insurance, vacation, sick, holidays, and eligible to participate in group health and dental programs with biweekly co-pay. EOE
Qualifications
QUALIFICATIONS:
- High School graduate or equivalent (minimum requirement).
- Two Years supervisory and retail sales or related experience required.
- Location:
- Punxsutawney
- Job Type:
- PartTime
