JOB SUMMARY

Herbal Goodness is seeking an energetic and outgoing Retail store Associate to work in our new Herbal and Health Food Store in McKinney.

This is a full-time or part-time role that will work 10 am to 6 pm, Monday through Friday (40-hour week) or less, depending on availability. Reports to the Operations Manager.

The ideal candidate will have a genuine love for herbs, herbal remedies, and alternative medicines. They will have some knowledge of herbs and promote overall wellness. We seek an individual who is warm, cheerful, excited to greet customers, and happy to share knowledge of herbs and remedies with customers in the retail environment.

The primary responsibilities include greeting customers, taking orders, restocking store shelves, engaging with customers to respond to questions, and completing all store transactions. The successful candidate will also be responsible for managing inventory, processing online orders for shipment, handling returns, and delivering exceptional customer service that builds client loyalty. The candidate will be responsible for keeping the store tidy, clean and super inviting for our customers.

This is a FUN and EXCITING opportunity to grow with our new flagship store and with highly engaged customers! If you love herbs, overall wellbeing, healthy organic foods, working out, staying fit, and alternative medicine - this might be the right opportunity for you!

ABOUT US

Herbal Goodness is a premium manufacturer of unique superfoods and herbal formulations. We are dedicated to impacting lives by supporting natural health and holistic well-being through the power of Herbs and Superfoods while also empowering women! Our core values of Quality, Sustainability, and Impact are the backbone of our business. We believe in business for social good, and we donate 10% of our profits to promote the education of girls. We support our local community and give back in meaningful ways.

Opened in April 2023, Our Retail store is located at 2110 Eldorado Parkway, Ste 103 McKinney Texas 75070, next to Nothing Bundt Cakes and Mint Dentistry (75 and Eldorado).

Founded in 2013, Herbal Goodness is 100% women and minority-owned. The company excels in and more!

RESPONSIBILITIES

• Greeting walkin customers very warmly and making them feel at home when they walk through the door.
  
• Providing accurate information and answering customers questions about specific herbs, products/services (e.g. product features, pricing, etc)
  
• Responsible for providing a monthly report of inventory including returns captured at the store.
• Processing orders, transactions, returns, and exchanges
• Cross-selling and Upselling products knowledgeably and helpfully.
• Keeping the store floors, windows, counter, and other areas clean and organized at all times
• Ensuring shelves are fully stocked, assisting in maintaining the stock room, and restocking items from our warehouse as needed.
  
• Informing customers about discounts and special offers.
• Gathering and providing customer feedback to the business to further action
• Staying up-to-date with new herbs, products/services, merchandise promotions, advertisements, etc.
  
• Encouraging customers to leave reviews and attend in-store or off-site events and programs.
  
• Fulfilling online orders, packing, labeling, shipping, and receiving.
• Updating sales and customer data in the company database
  
• Maintaining the cash register, including keeping adequate change denominations in the cash drawer.
  
• Reconciling cash drawers and sales receipts.
  
• Working as a team to meet the retail store sales goals.
• Handling any customer grievances in a mature and calm manner.
  
  
• Answering the phone.
  
• Other tasks as they come up

EXPERIENCE & EDUCATION

• Love and excitement about herbal medicines and alternative wellness practices.
• Knowledgeable in integrative wellness practices, herbs and alternative remedies.
• Warm, engaging, and outgoing personality.
• Experience working in retail, sales, or similar roles.
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Some knowledge of inventory stocking procedures
  
• Outstanding customer service skills
  
• Familiarity with up-selling and cross-selling
  
  
• Able to drive to work.
  

PHYSICAL REQUIREMENTS

• Readiness to report to the office full- or part-time; 10 am - 6 pm, 5 days a week or as available.
  
• Ability to carry lightweight boxes (generally less than 10 lbs)

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Herbal Goodness recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire talent at all levels regardless of race, color, religion, age, national origin, or gender, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

BENEFITS

• Paid Holidays.
  
• Career Growth opportunities

JOIN OUR TEAM

If you are passionate about holistic health, love connecting with people, and are driven to succeed in a dynamic and rewarding role, we would love to hear from you. Become the face of Herbal Goodness in McKinney and at our Retail store and help us grow and spread the word about the benefits of holistic health and well-being in the McKinney community and beyond.

Visit our websitewww.herbalgoodnessco.comto learn more about us.

All applicants must apply through this job posting link.