Retail Stock Coordinator

The Santa Barbara Zoo is seeking a full-time Retail Stock Coordinator for our Retail team. Position Status: Full-time, Regular, Non-exempt, Hourly Compensation: $19.40 - 20.80 per hour DOE

Join our team as the Retail Stock Coordinator at the Santa Barbara Zoo. You'll play a crucial role in ensuring a seamless flow of merchandise from delivery to the sales floor. In this position, you'll manage inventory and contribute to an exceptional guest experience by providing outstanding customer service, working on the sales floor as needed. If you're organized, detail-oriented, and enjoy working in a dynamic environment, we want to hear from you! At the Santa Barbara Zoo you'll be part of a team dedicated to creating unforgettable experiences for our guests while supporting the mission of animal conservation of our zoo. If you're ready to contribute your skills and passion, apply today!

Essential Duties:

• Receive, unpack, and maintain accurate records of inventory and supplies
• Ensure merchandise flows efficiently from delivery to the sales floor or to storage
• Verify costs, prices, and barcode scanning accuracy in the POS system.
• Keep remote storage, stock room, and back dock organized at all times
• Assist with ticketing and restocking, and maintaining cleanliness and organization

Guest Experience & Sales Duties:

• Work on the sales floor as needed, engaging with guests, providing a warm welcome and personalized service
• Answer inquiries and respond to guest feedback promptly
• Demonstrate merchandise and assist with transactions using the POS system
• Collaborate with the Retail Ops buyer to recommend new products based on trends

Operational Duties:

• Process online Shopify orders and prepare internal shipments for pickup
• Maintain a clean and safe work environment
• Report safety concerns and promote sustainable practices

Other Duties:

• Perform additional tasks as assigned

Position Criteria:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, & Skills:

• Preferred experience in customer service, cash handling, and shipping/receiving
• Self-motivated and detail-oriented with strong organizational skills
• Excellent interpersonal communication skills
• Proficient with basic computer programs (Excel, Word, Google Docs) and capable of learning new systems
• May be scheduled to work some weekends, holidays, and special events
• Must be at least 18 years old

Physical Demands & Work Environment:

• Ability to lift/carry 30 lbs. frequently and push/pull 70 lbs
• Must be able to stand for extended periods and perform repetitive motions
• Indoor and outdoor work in mild weather conditions

Tools Used:

• POS system, pricing tools, and general office equipment
• Hand trucks, ladders, and electric cart (after training)
• Two-way radio

Benefits & Perks:

• Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!
• Free parking M-F, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases
• Access to the San Diego Zoo Global Academy platform, professional development events, and lunch & learn opportunities
• Comprehensive benefits package for FTR staff, voluntary supplemental insurances, zoo membership, paid sick leave, paid vacation time, 403(b) and SEP retirement plans, a paid conservation day, a paid Zoo Day to visit another AZA accredited institution, paid time off to take your pet to the vet, and much more...