Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 18,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.

The Retail Shop Manager is responsible for GSSWT shops, camp trading post and online store and establishes council shop objectives to include sales goals, margin and profitability plans that support the annual shop budget. The Retail Shop Manager develops and implements annual merchandise and marketing plans to achieve council objectives by promoting and stimulating sales of Girl Scout merchandise.

Essential Duties and Responsibilities:

• Develops the council’s annual merchandise plan, including service center shop, field sales and online sales strategies.
• Develops the annual marketing plan for the retail operations by using feedback, input, data and consultation with girls, volunteers and staff.
• Supervises and trains paid and volunteer shop staff.
• Manages technical aspects of retail store including stock levels, purchasing, inventory controls, pricing, sales, marketing, and daily, weekly, monthly, annual reporting. As well as utilizing Girl Scout Merchandise (GSM) resources.
• Ensures efficient and effective operations to meet annual sales objectives while utilizing sound merchandising techniques.
• Develops the council’s online shop presence, working in conjunction with all council retail outlets.
• Effectively monitors, evaluates and controls inventory stock levels by conducting periodic and annual inventories and maintaining accurate inventory controls to meet seasonal and special needs of shop customers.
• Provides high quality services to all internal and external customers by portraying a positive image of Girl Scouting.
• Creates promotional materials and disseminates sales and product information through appropriate council communication channels to promote the council’s shop products and services.
• Develops and maintains effective relationships with licensed and unlicensed vendors to maintain boutique stock.
• Oversees periodic reconciliation of financial transactions. Enforces appropriate accounting and business protocols for money handling and collection of sensitive customer information.
• Manages and coordinates department budget and corresponding resource allocations.
• Performs additional duties as assigned in support of the council’s mission and goals.

NOTE: This job description is not intended to be all inclusive and does not constitute a contract.

Competencies and areas of expertise may include:

• Oral and Written Communication (i.e., in person, verbal, written, and/or phone) - Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Project Management - Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines; formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Problem Solving - Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay.
• Team Building - Knows team-building techniques and processes; collaborates with others to create optimal solutions; fosters a commitment to a team approach to work; promotes partnerships between work units; collaboratively defines boundaries and outcomes of work responsibilities; shares information with others; recognizes and rewards team accomplishments; shares decision-making responsibility with team members.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Licensure/Membership Requirements: The employee is required to maintain membership with Girl Scouts of the United States of America throughout the duration of their employment with GSSWT.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: Bachelor's degree and two- to four-years of progressive responsibility; or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions.
• Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: Must be proficient with computer and Microsoft Office (i.e., Excel, Outlook, and Word).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position primarily performs its duties indoors and is occasionally exposed to outdoors weather conditions and/or moving mechanical parts.
• The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

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