Retail Shift Supervisor

Join our team! At Goodwill of North Georgia, we make a positive impact on our community by using donations and sales from our 100+ locations to help local job seekers find meaningful work. Simply said, we put people to work. Join our team and work for an organization that will help you grow personally and professionally while giving you the satisfaction of knowing that your efforts are helping others reach their potential.

What we offer:

• Weekly paychecks
• Paid time off for vacation and holidays
• 25% employee discount
• Health, dental and vision insurance for staff and their families
• Complimentary uniforms
• Access to free job skills training at Goodwill Career Centers

What you'll be doing:

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open the store as key holder/supervisor on duty
• Develop, train, coach and support store associates for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency's safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Implement and maintain the International Organization for Standardization (ISO) process
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

Requirements & Qualifications:

• High School Diploma or GED required
• Two to three (2-3) years of experience in retail
• Associate's degree or completion of related retail management course work preferred
• Must have excellent oral and written communication skills in English as well as interpersonal skills, Bilingual a plus
• Must be certified and licensed to operate a forklift
• Maintain dependable transportation and electronic communication device
• Must be proficient in Microsoft Office
• Must start employment in acceptable safety work shoes
• Must be able to adapt to growth and a changing environment within the Agency

Working Environments Conditions/Requirements:

• Must start employment in acceptable safety work shoes
• Must be able to work in all types of conditions including heat, cold and dust
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
• Must be available to work Monday through Sunday during operating hours as needed

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities