Position Details

Advertising/Posting Title Retail Services Specialist

Posting Summary

The University of Vermont Print and Mail Department is seeking a Retail Services Specialist to oversee daily financial, operational and marketing activities related to retail services of the Waterman Print and Mail Center. Staff the customer service desk and answer and find resolutions for customer inquiries. Monitor, maintain and train others on customer facing in-office systems (Walk-up copy machines and computer stations). Operate all point-of-sale and service systems (registers, mail metering, UPS and FedEx software). Assist with communications and marketing strategies. Recruit temporary employees and work study students. Actively engage in learning and practicing principles of social justice and inclusion, environmental sustainability and delivering great customer experience. Perform daily deposits and monthly reports.

Minimum Qualifications (or equivalent combination of education and experience)

High School diploma and three years of experience in a retail and/or customer service environment with demonstrated skills in problem solving, customer service, marketing and/or promotions, cash handling and cash reconciliations required.

Experience with word processing, spreadsheet and database software and point-of-sale and on-line ordering systems required. Specific physical requirements may apply based on job functions.

Desirable Qualifications

NA

Anticipated Pay Range $24/hour to $26.00/hour

Other Information

Special Conditions External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees, Bargaining Unit Position - United Electrical Workers, A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is ineligible for telework due to the essential functions, Background Check required for this position, A post-offer pre-employment (POPE test) physical examination is required, This position is ineligible for telework due to the essential functions, Background Check required for this position, A post-offer pre-employment (POPE test) physical examination is required

FLSA Non-Exempt

Union Position Yes, UE ($18.50 minimum hourly rate)

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location Burlington, Vermont, United States

Job Open Date 09/02/2025

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled No

Our Common Ground Statement

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title Print and Mail OC4 N

Posting Number S5730PO

Department Print & Mail Center/11580

Position Number 00020850

Percent of Full-Time 1.0

Standard Hours at 1.0 FTE 37.5

Term (months per year) 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

How did you hear about this employment opportunity?

Chronicle of Higher Education

HigherEdJobs

Inside Higher Ed

LinkedIn

Seven Days

UVM Employee (Please specify below)

UVM Employment Web Site

Vermont JobLink (Department of Labor)

Other (Please specify below)

Please specify here where applicable. Enter "NA" if not applicable.

(Open Ended Question)

Documents Needed to Apply

Required Documents

Resume

Cover Letter/Letter of Application

Optional Documents