Overview Join to apply for the Retail Senior Store Manager role at FedEx Office . Position location: San Francisco, CA. Position Summary The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allow the store team to provide solutions to our customers and reach the store financial goals. General Duties and Responsibilities Understand and model FedEx Office values to customers and team members Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation Continuously improve operational and store sales activities to ensure the store exceeds financial and customer experience targets Practice independent judgment, self-management and effective decision-making in the performance of daily duties including accounts receivable, inventory reports, daily sales recaps and bank deposits Prioritize and accomplish multiple leadership tasks within timeframes by planning and managing workload, delegating work and supervising store leaders and other team members Share ideas and use Quality Improvement tools to improve the business Minimum Qualifications and Requirements Bachelor’s Degree preferred Minimum High School or GED 4+ years of related experience (e.g., retail, service, hospitality, military) including 3+ years of supervisory experience Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Essential Functions Ability to stand and/or move about the store to manage the daily operations Ability to move and lift 55 pounds Ability to bend/twist at the waist and knees Ability to travel as required to meet with customers, vendors, other team members, and/or related to other business necessities Ability to maintain attention and concentration for extended periods of time Ability to read and interpret documents and instructions from customers, vendors, and other team members Ability to communicate effectively with customers, vendors, and other team members Ability to perform work activities requiring cooperation and instruction Ability to function in a fast-paced environment, managing multiple priorities Ability to work within the appropriate level of independence Regular attendance and/or maintaining established business hours to support the FedEx Office business Preferred Qualifications Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $69,010 - $89,713 annually Additional Details Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggestions for improvement in internal processes and supporting initiatives are encouraged. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights • Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws and ordinances.

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