Retail Sales Supervisor

This role is located in Shipshewana, IN.

Are you a detail-oriented person who enjoys working with and serving people? Enjoy working independently and within teams to create excellence on the job?

Then, we have the place for you!

Who We Are:

Weaver Furniture Sales is a full-line furniture retailer offering a complete range of solid hardwood, custom-made Amish furniture. We've filled our 25,000+ square foot showroom with fine furniture crafted in small shops in Northern Indiana and North-Central Ohio. In addition, we focus on solid oak, cherry, walnut, hickory and maple hardwood pieces. They're designed and handcrafted to last for generations. We are dedicated to serving our customers by creating handcrafted heirloom furniture designed to reflect their needs and desires.

What We Offer:

• Creative, innovative, collaborative, and flexible work environment
• Competitive pay programs!
• Comprehensive Health & Wellness Benefits
• Retirement Program with Excellent Employer Match!
• Employer Paid Life Insurance!
• Weekend Pay Shift Premium
• Paid Vacations and Holidays
• Open communication, recognition programs, and team-building events
• And much more to motivated, results-oriented individuals who want to make a real difference in their community and role.

What You'll Do:

As the Retail Sales Supervisor, you will provide excellent customer service and execute on sales initiatives to maintain and grow customers to meet the sales and profit goals of the business.

Your Accountabilities in the Role:

• Supervises and executes on sales initiatives that will increase customers and sales results.
• Answers telephone calls and email requests in a professional and timely manner.
• Greets customers warmly and assists them in selecting the proper furniture/accessories for their homes.
• Provides product knowledge, including features, materials, dimensions, and care instructions as needed.
• Understands customer needs and offers tailored recommendations ensuring customer satisfaction.
• Supervises and partners with customers to design/create their custom furniture order to meet their needs
while providing complete pricing information for full-service support.
• Negotiates and writes up customer orders accurately that includes sales tax, discounts, group pricing, delivery
costs, etc.
• Ensures orders flow through to fulfillment ensuring optimal customer satisfaction and retention.
• Maintains showroom appearance by organizing displays and ensuring cleanliness.
• Assists with inventory management, including restocking and tagging merchandise in a timely manner.
• Handles customer inquiries, concerns, returns professionally ensuring customer satisfaction.

Position Requirements:

• Education: Associate degree in Sales, Marketing, Business or related field preferred; and/or equivalent combination of education and experience required.
• Experience: 2+ years of retail sales supervision or customer service leadership experience.
• Certifications: N/A
• Functional Skills: Ability to provide excellent customer service and process orders/resolutions timely, accurately, and effectively; ability to multi-task with a strong attention to detail and mathematical skillset. Superior product knowledge and organizational skills. Ability to work flexible hours, including Saturdays and holidays. Able to move furniture items as needed.
• Technology Skills: Strong PC and Microsoft Office Skillset.
• Communication Skills: Strong verbal and written communication skills.
• Leadership/ Behaviors: Strong customer-focus; self-motivated, able to work independently and within a team; excellent with managing time and getting things done; ability to resolve customer problems and/or complaints in a high-quality and customer-focused way; collaborate with others internally and externally; able to interact with customers in a professional and friendly manner. Able to maintain a positive attitude and resilience in a fast-paced environment.
• Culture Match: Collaborative, respectful, interacts professionally with others both inside and outside of the organization.

Other Important Information:

Pay/Salary: Hourly position based on experience plus bonuses based on individual and team performance. - And the compensation will grow as the business grows!
Reports To: Sales Manager
Core Hours: 8:30 am – 5:00 pm (schedule can be flexible; will work approx. 8 – 9 hours within this timeframe)
Typical Work Week: Monday to Saturday; One Saturday off per month 40 - 45 hours a week on average
Direct Reports: None
Travel: None
Work Environment: Retail sales environment; able to help with moving furniture (sometime heavy/fragile)

Have other questions? Contact Us!