Position Title: Retail Sales Lead - Key Holder

Department: Retail

Reports to: Store Manager

Classification: Hourly

COMPANY PROFILE

Fragrance.com is a worldwide leading beauty e-commerce company created to provide the public with access to the largest inventory of genuine, brand name fragrances, skincare, candles, aromatherapy and more.

Job Overview:

The Retail Sales Lead has a strong emphasis on customer service along with product knowledge and visual presentations. Implements and follows the store business plans and ensures operational processes are executed through collaboration with the Store Manager and store team. Serves as a role model and provides guidance to the store team in presenting an excellent customer experience to maximize sales. This position requires a high level of comfort in building rapport through customer interactions. The Retail Sales Lead may be required to conduct opening and closing functions as business schedules require.

RESPONSIBILITIES: Demonstrate selling, incentive and product knowledge strategies Cover sales floor at all times Open/close the store Maintain awareness of all sale promotions Replenish sales floor as needed Execute store maintenance checklist (neat, clean and tidy) including service desk. Uphold the highest standards of integrity and ethical behavior, acting with honesty and transparency in all professional interactions. Effectively adjust to different customer personalities Able to operate computerized register system & use common tools Demonstrate a strong achievement drive to meet and exceed sales goals, consistently striving for excellence and delivering high-quality results Consistently achieve or exceed monthly and quarterly sales plan Strengthen and develop relationship with existing customers Demonstrate flexibility when faced with changing priorities and work environments, maintaining effectiveness and efficiency under varying circumstances and responding to new challenges and opportunities Consistently meet deadlines and deliverables, showing a reliable and responsible work ethic. Ensure tasks are completed accurately and on time, demonstrating commitment and consistency. Exhibit a confident and proactive approach in all tasks, making informed decisions and taking initiative when necessary. REQUIRED KNOWLEDGE AND SKILLS: Previous retail experience or relevant customer service experience Proven track record in achieving sales results Willingness to work non- traditional business hours including nights, weekends & holidays Excellent verbal, written communication skills and problem solving abilities Great team-building, project managements and organizational skills The ability to work collaboratively with a wide range of personalities with the desire to be a team player. Ability to multi-task in a fast paced environment Will be able to work with a diverse client base Exceptional attention to detail Preferred proficiency in Point of Sales (POS ) systems & Microsoft Outlook/email Ability to swiftly absorb new information, processes and technologies.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

This is a direct hire. No agencies or recruiters please

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Fragrance.com is firmly committed to the principle of equal employment opportunity. Fragrance.com offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy.