Retail Sales Associate

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary:

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities:

Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations

Process transactions accurately using our Point of Sale (POS) system

Maintain store appearance through regular cleaning, organizing, and straightening of merchandise

Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom

Support Store Manager with daily operations, reports, and special projects

Build deep product knowledge to effectively communicate features and benefits to customers

Drive sales through suggestive selling and creating genuine connections with customers

Embody our brand values and serve as a brand ambassador both in-store and in the community

Requirements:

High school diploma or equivalent

Previous retail experience preferred

Ability to work in a fast-paced environment

Strong communication and interpersonal skills

Genuine passion for retail and fashion

Flexible availability including evenings, weekends, and holidays

Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store

Basic math skills and attention to detail