Position Title: Retail Sales Associate
Reports to: Retail Manager
Department: Food & Beverage
FLSA Status: Non-Exempt/Full-Time
Salary: $16.00- $18.00 per hour Depending on Experience

Job Overview: Provides excellent customer service maintains product knowledge, keeps sales floor  organized, stocked and clean. Assists guests,  handling transactions, performs opening and closing duties. Values every guest, every time.

If you are an enthusiastic Retail Associate with a passion for hospitality and customer service, we invite
you to apply and help us create unforgettable experiences for our guests at Margaritaville Resort Cape Cod. Enjoy a rewarding career in a beautiful setting while being part of a vibrant and supportive team!
Summary: The Retail Sales Associate at Margaritaville plays a crucial role in supporting the team to maximize revenue and ensure a smooth and satisfying experience for guests. The associate position maintains product knowledge, and keeps the sales floor organized, stocked, and clean, and contributing to loss prevention and inventory management by reporting low stock and assisting with new shipments. The role requires a professional, energetic, and customer-focused individual who adheres to company policies and safety guidelines. This position combines administrative tasks with direct client interaction, embodying the laid-back, tropical atmosphere that defines the Margaritaville Resort Cape Cod brand standards.
Essential Duties and Responsibilities

• Customer Service: Greet guests, answer product-related questions, establish rapport through name recognition, and provide product recommendations to ensure a positive shopping experience. 
• Generating revenue: Demonstrates product knowledge, engages in suggestive selling, and conducts sales transactions.
• Sales & Transactions: Achieve or exceed sales goals, operate the point-of-sale (POS) system, and handle transactions accurately and efficiently. 
• Merchandising and stocking: Stocks shelves, maintains a clean and organized sales floor, ensures proper pricing and ticketing, and assists with inventory management. Maintain a high level of product knowledge, ensure all merchandise is correctly priced and ticketed, restock shelves, and assist with receiving and unloading new inventory. 

 

• Store Operations: Completes opening, running, and closing duties, operates a cash register and POS system, and adheres to company policies regarding security, loss prevention, and cash handling.
• Store Maintenance: Keep the sales floor, counters, and displays clean and organized by dusting and cleaning surfaces. 
• Collaboration: Works as part of a team, assists in training new staff members, and communicates effectively with supervisors and management. 

Essential Skills and Experience

• Communication: Exceptional verbal communication skills are necessary to interact effectively with customers and team members.
• Customer service: A genuine desire to assist and satisfy customer needs is crucial.
• Product knowledge: Knowledgeable about the company's products and promotions to effectively assist customers and drive sales.
• Cash handling skills: Required for processing transactions and maintaining accurate records.
• Problem-solving: Ability to handle customer complaints and resolve issues professionally.
• Attention to detail: Essential for accurate pricing, inventory management, and maintaining store appearance.
• Teamwork: Ability to collaborate with other staff to support daily store operations and achieve sales targets.
• Fast-paced environment: Ability to handle multiple tasks efficiently and work in a fast-paced setting. 

Education & Experience: Typically requires a High School Diploma or equivalent. One to three years of experience in sales coordination, marketing, or a related administrative role, preferably within the hospitality industry, is often desired. 

Employee Benefits:
Dental Insurance
Vision Insurance
Healthcare Coverage
401K Retirement Plan Match
Vacation
Paid Time Off
Pet Insurance
Meal Shift Plan
Employee Discounts