Retail Associate (Part-Time)

Hours: 1624 hours per week

Location: West Village, New York City

Day to day life has room for improvement.

That was our basic thinking when we founded simplehuman in 2000. Our mission is to bring high-performance and sustainable innovation to basic but essential tasks in our daily routine at home. Through new technologies, meticulous engineering and an obsession for improvement, we find new and better ways to achieve basic but important daily tasks.

About the Role

We are currently seeking enthusiastic associates to be an extension of the simplehuman brand. As a Retail Associate, you will play a crucial role in ensuring the smooth operation of our West Village store. You will be responsible for providing exceptional customer service, supporting day-to-day store operations, and helping achieve sales goals. This position is ideal for individuals who thrive in a fast-paced retail environment and are passionate about delivering outstanding customer experiences.

Key Responsibilities

• Provide an exceptional in-store experience by engaging with customers, answering questions, and offering knowledgeable product recommendations.
• Assist customers with product inquiries and support our newsletter program to build relationships, meet sales goals, and share promotions.
• Operate the point-of-sale system (Shopify POS) to process purchases, returns, and special orders accurately.
• Support order fulfillment, including in-store pickups and shipping.
• Maintain store cleanliness, organization, and presentation to uphold simplehumans brand standards.
• Replenish and rotate stock to ensure merchandise is well-presented and readily available.
• Assist with merchandising, visual displays, and seasonal floor sets.
• Support store events, promotions, and activations as needed.
• Collaborate with the store manager and team to achieve daily, weekly, and monthly sales targets.

Qualifications

• Prior retail or customer service experience.
• Strong communication and interpersonal skills, with the ability to engage customers naturally and confidently.
• Tech-savvy and comfortable learning new systems; experience with POS systems (Shopify preferred) is a plus.
• Highly reliable, punctual, and adaptable to changing priorities in a fast-paced environment.
• Ability to stand for extended periods and lift up to 25 lbs. as needed.
• Flexible availability, including evenings, weekends, and holidays.

About Us

We're a mature company with the soul of a start-up. We value ingenuity, precise communications, fast iteration and scrappiness. Our teams are tight-knit with a work hard, play hard tradition - we take pride in individual and team success and push boundaries to make the best products. And we only build products we love to use ourselves.