The Frederick Coin Exchange is one of the areas most trusted dealers in U.S. coins, gold & silver bullion & other collectibles. Frederick Coin Exchange is a member of all major coin and precious metals organizations. While our primary business is through wholesale rare coins and precious metals, we also buy and sell a variety of other rare and antique items.

At Frederick Coin Exchange, our success lies in our commitment to excellence, integrity, and respect. We are committed to delivering a trustworthy and exceptional experience to every client, whether theyre seasoned collectors or first-time visitors. Our continued success depends on talented, detail-oriented, and driven individuals who share our passion for excellence. Were looking for team members eager to grow with us and contribute to the ongoing success and reputation of our company.

The Retail Associate is responsible for delivering exceptional customer service while ensuring accuracy in all transactions. This role involves assisting customers with inquiries, purchases, returns, and product information, all while maintaining a professional and courteous demeanor. The associate ensures the security and presentation of merchandise, supports sales goals, and upholds company standards for customer experience and operational excellence in a fast-paced retail environment..

Essential Responsibilities

• Utilizes both in-store and online channels for selling estate jewelry and precious metal bullion
• Greets customers and helps them assess the ways we can help them with their needs
• Performs tasks related to sales reporting, projections, and record keeping.
• Maintains store appearance
• Sorts, organizes, and packages inventory
• Calculates accurate arithmetic operations (addition, subtraction, multiplication, division)
• Adheres to all local, state, and federals laws pertaining to the buying and selling of precious metals and jewelry
• Performs all operational procedures accurately, in accordance with existing policies
• Additional Duties as assigned.
  
  

Qualifications:

• High School Diploma or GED
• 2 years experience in a retail environment
  
  

Skills & Competencies:

• Strong work ethic and attention to detail
• Problem-solving skills & general math skills (ability to use a calculator for basic computation)
• Excellent interpersonal and customer service skills
• Strong organizational, problem-solving, and analytical skills; able and motivated to manage priorities and workflow
• Ability to work independently and as a member of various teams
  
  

Physical Demands and Work Environment:

• It may involve close vision, color vision, depth perception, and focus adjustment, and requires working with multiple computer screens and programs simultaneously for extended periods
• Must be able to sit for up to eight hours per day, type on the computer for several hours a day, talk on the phone frequently throughout the day, stand for up to 8 hours at events or offsite venues, and climb stairs multiple times throughout the day
• Must be able to communicate effectively in the primary language(s) used in the workplace
• Must be able to pass a background check and substance screening
  
  

What We Offer Our Employees:

A great benefits package includes comprehensive health, vision, and dental insurance, paid holidays, 401K matching, a PTO accrual rate based on years of service, bonus and overtime pay, and more. Salary is commensurate with experience. We are an equal opportunity employer and are military-friendly.