General Summary:KEEN Garage Retail Sales Associates are the front face of our brand. These individuals provide brand and product knowledge, along with service and selling excellence in our store, with a creative, unique approach, and bring what we call the "KEEN Factor."Key Responsibilities:Be an ambassador of the KEEN brand and bring your unique style and passions to the KEEN customer Listen to understand the needs of the consumerDemonstrate product expertise and sales confidenceProvide exceptional customer service with a fan first approach ensuring no fan is left out of the fun KEEN Garage experienceFacilitate any post-purchase product resolution, and accommodate all customers' needsFacilitate consumer warranties on a case-by-case basisAbility to maintain the merchandise to KEEN's high standardsHelp facilitate and encourage customers to engage in store eventsMay be accountable for store opening and closing duties including cash management and banking depositsUtilize the point-of-sale systemHelp in inventory movement and organization Leadership/Cultural Responsibilities:Contribute to an environment of trust and mutual respectMaintain a strong commitment to teamwork and concern for othersSeek growth and learning opportunitiesUse effective communication and listening skillsExhibit a high level of personal responsibility and ownershipSelf-motivated to drive a problem through to resolutionContinued commitment to the success of projects and day-to-day operationsQualifications:Previous retail or customer service experience preferredDemonstrated ability to be a strong team playerAvailability and flexibility to work weekends, evenings, and holiday shiftsAbility to learn, retain, and communicate product knowledgeStrong interpersonal and verbal communication skillsSound judgment and problem-solving skillsUnderstands the importance of and embraces diversity in the workplaceAbility to lift up to 30 poundsMust be able to frequently use a ladder and/or stairs, bend and stoop to retrieve stockMust be able to stand and move about the store for full shifts (shifts are typically 4-8 hours)Must have visual acuity and be able to operate a point-of-sale systemBase Salary: $22.00 hourlyWhy Work at KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that's on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal, and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protectthe places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place. At KEEN, we believe in a more just and equitable future for all people. As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.KEEN Footwear is an equal opportunity employer. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.