Position Summary As a Retail Sales Associate at Ace Hardware, you will be the face of our store, delivering exceptional customer service and assisting with various store operations. Your role is pivotal in ensuring customers have a positive shopping experience while finding the products they need for their home improvement projects. Customer Service Excellence: Greet and assist customers promptly and courteously. Identify customer needs and provide tailored product recommendations. Engage customers effectively using the S.A.L.E.S. process. Promote the Ace Rewards program and current promotions. Handle customer inquiries and resolve issues professionally. Store Operations: Assist with receiving, stocking, and pricing merchandise. Maintain a clean, organized, and safe store environment. Set up and maintain product displays and signage. Monitor inventory levels and assist with restocking as needed. Operate cash registers and process transactions efficiently. Team Collaboration: Participate in daily huddles and store meetings. Collaborate with team members to achieve sales goals and enhance customer satisfaction. Assist in training and mentoring new associates. Key Responsibilities: Quickly and accurately prepare customers' paint orders. Tint and mix products to customer specifications. Prepare drawdowns for submission to customers. Clean, fill, and repair equipment as needed. Maintain detailed work order files and formulas. Pull appropriate products from the sales floor or warehouse. Stock shelves and set up displays to enhance product visibility. Keep store equipment clean and operational. Load/unload delivery trucks and assist in making deliveries as needed. Provide assistance to customers in person and over the phone by determining needs and recommending suitable products and services. Process sales transactions accurately following policies and procedures. Maintain in-stock and presentable conditions in assigned areas. Stay knowledgeable about products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales and customer engagement. Qualifications: High school diploma or equivalent. Previous retail or customer service experience preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced environment while managing multiple tasks. Basic math skills and experience with point-of-sale systems. Flexibility to work evenings, weekends, and holidays as required. Prior knowledge of hardware store retail is a plus, including plumbing, electrical, hardware, and tools. Physical Requirements: Ability to stand for extended periods. Lift and carry up to 50 lbs. frequently; up to 70 lbs. occasionally. Perform tasks requiring bending, reaching, and stooping. Join us and start your journey at Ace Hardware today!