Retail Sales Associate, Full Time - Mall of America Full time at the Mall of America, Bloomington, MN, US 55425 As a FT Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach. What You'll Do Consistently treat all customers and employees with respect and contribute to a positive work environment. Promote loyalty by educating customers about our loyalty programs. Seek out and engage with customers to drive sales and service using suggestive selling. Enhance customer experience using all omnichannel offerings. Be accountable to personal goals which contribute to overall store goals and results. Support sales floor, fitting room, cash wrap, back of house, as required. Maintain a neat, clean and organized work center. Handle all customer interactions and potential issues returns courteously and professionally. Execute operational processes effectively and efficiently. Who You Are A good communicator with the ability to effectively interact with customers and your team to meet goals. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. Passionate about retail and thrive in a fast-paced environment. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Benefits at Old Navy Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry. Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice. Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay. Employee stock purchase plan. Medical, dental, vision and life insurance. See more of the benefits we offer. *For eligible employees