Retail Production Associate I The Retail Production Associate I will primarily work in a production environment processing and sorting donated items following company quality standards and guidelines to determine which items will be placed on the sales floor to be sold. This process includes pricing and testing guidelines as required. The Associate is responsible for ensuring the sales floor area is well stocked with product in an organized and presentable fashion. The Associate may occasionally be in contact with customers and expected to be responsive in communication and provide excellent customer service. The Associate may be assigned to various areas that they have been trained in to include hardlines, softlines, housewares, electronics, mechanical goods, books, or shoes per the business needs. This position may occasionally work in donations. Essential Functions: Meets or exceeds minimum productivity standards and expectations/key performance indicators (KPIs) for assigned duties. Sort donated items by type (books, media, textiles, housewares etc.) which include season, color, and quality of product. Hang, size, and price, tag, and prepare items to be sold on the sales floor. Inspect and quick test items as needed that plug-in or run on batteries to ensure the product is in good workable condition. Make decisions to price according to Goodwill standards of quality and value of product (Good, Better, Best), which may include researching the item's value on the internet or utilizing other company tools and standards. Ensure production and sales floor areas are well organized, stocked, properly merchandised, and clean. Provide excellent customer service to fellow staff and customers; answer product questions as needed. Rotate or pull old or unsold product in a timely manner from the sales floor to ensure product selection is refreshed as necessary. May have additional responsibility of processing E-Commerce product (sort, hang, size, price, tag, etc.). Follow all retail center policies and procedures. Ensures work areas are clear and organized and adhere to continuous improvement standards. Follow all safety processes and procedures to help provide a safe working environment for employees and customers. Cross-train in other departments or areas; act as a back-up for other areas as required. Qualifications: Education: High school diploma or equivalent is preferred. Experience: One (1) year of retail experience is preferred. Other: Must have attention to detail and ability to make decisions. Ability to use basic technologies to be able to follow company standards. Ability to use judgement to assess quality and value of product and pricing, researching value as necessary. Ability to see color and use judgement to assess quality and value of product and pricing, researching value as necessary. Must be able to communicate effectively with customers, managers, supervisors, staff, and peers. Must have the ability to use a dolly and pallet jack as required. Must be able to work a varied schedule which may include weekends, evenings and holidays as needed with occasional overtime. Core Competencies: Communication, Level 1 Customer Focus, Level 1 Excellence, Level 1 Knowledge and Skills, Level 1 Teamwork, Level 1 Trust, Level 1 Functional Competencies: Time Management Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify. We promote a Safe & Drug-free Workplace. Physical Requirements: LIFTING: Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - FREQUENTLY Light: 14 lbs & under - CONTINUOUSLY CARRYING: Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - FREQUENTLY Light: 14 lbs & under - FREQUENTLY PUSHING/PULLING - FREQUENTLY REACHING: Above Shoulder - FREQUENTLY At Shoulder - CONTINUOUSLY Below Shoulder - CONTINUOUSLY TWISTING - CONTINUOUSLY BENDING - FREQUENTLY KNEELING/CRAWLING FREQUENTLY SQUAT - FREQUENTLY CLIMBING: Use of legs only (stairs) - OCCASIONALLY Use of arms & legs (ladders) - OCCASIONALLY HEARING - FREQUENTLY VISION: Visual, close - CONTINUOUSLY Visual, distant - OCCASIONALLY Visual, depth perception - FREQUENTLY Visual, color vision CONTINUOUSLY HANDS/FINGERS: Simple grasping - CONTINUOUSLY Fine Manipulation - CONTINUOUSLY Repetitive Movements - CONTINUOUSLY WALKING - FREQUENTLY STANDING - CONTINUOUSLY SITING - NEVER SPEAKING - OCCASIONALLY Other, please describe - Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.