Luxury Retail Operations Associate – Rolex Boutique, Boston

If you are interested in applying for this job, please make sure you meet the following requirements as listed below. This is a great opportunity for someone who excels in dealing with people and is interested in working within a luxury retail environment in our Rolex Boutique, located on Newbury Street in Boston. This position supports our retail sales team on all aspects of our customer life-cycle, from initial general inquires to on-going repair and service, and plays a key role in ensuring the best possible customer experience. A welcoming, professional demeanor and attention to detail are a must for this position. Responsibilities include but are not limited to: Handle all aspects of customer service from service take-ins and repair consultations to POS operations, repair quality control, customer phone and email inquiries and other service-related touch points. Work with the Sales team to complete customer transactions within our POS system, ensuring all product, price, and client information is up-to-date and correct. Handle and monitor all in-coming and out-going communication with customers, such as e-mail, phone, and texts, and follow up on all inquiries from customers. Focus on inventory control ensuring that all units, both in-coming and out-going, are correctly noted and coded in the ASC system. Work proactively with Inventory Control to reconcile any inventory discrepancies. Balance daily paperwork, bank deposits, and POS information accurately, taking care to proactively communicate and follow up on any discrepancies. Partner with Sales team on any needs regarding customer interactions, such as scheduling appointments for future visits, sizing final sales, etc. Be alert to any general housekeeping needs and pitch in accordingly. Accurately follow all POS, Inventory, and other operational procedures according to Long’s policies and procedures. Individuals must be able to multi-task and be detailed and number oriented. Teamwork and support for all areas of the store is a must. Prior customer service and/or fine jewelry and luxury timepiece experience a plus. Long’s offers a comprehensive benefits package for full-time employees including medical, dental, life insurance, short and long-term disability, 401(k), and flexible spending, as well as a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer. Please send resume and cover letter to: HR@longsjewelers.com