Retail Operations Manager, Los Angeles

Retail Operations Manager

New Today

Come join SAGE Dining Services®, as Retail Operations Manager, and help create standards based on leading edge practices, coach operators on those standards and hold operations accountable to deliver. The standards will include branded and non-branded concepts, grab-and-go, retail cafes, coffee bars, concessions, and pop-up retail. This role helps oversee the design, implementation, and continuous improvement of the retail strategy, ensuring it aligns with SAGE's culinary philosophy and operational standards. You will partner with cross-functional teams, including Culinary, Marketing, Nutrition and Finance, to drive innovation, consistency, and profitability in retail offerings, while supporting client satisfaction and enhancing the overall SAGE experience. Our preference is a candidate in the Central, Mountain, or Pacific time zone, but will welcome all qualified applicants in the U.S. Pay Type: $135,000 - $155,000 Salary Time Commitment: Full Time What you'll get:

Competitive salary and benefits. Collaborative environment. Mission-based company with values you trust. What you'll do:

Support the development and execute a scalable retail strategy aligned with SAGE’s mission and growth objectives. Support regional and site-level teams in executing high-performing retail operations. Enforce standards for retail operations including menu development, merchandising, pricing, inventory management, and quality assurance. Monitor sales trends, cost controls, and product mix to inform data-driven decisions on product and menu mix. Support the design and launch of new retail concepts and refreshes. Regularly report on industry trends, consumer preferences, and technology innovation to ensure SAGE remains competitive and relevant in the retail space. Partner with Finance, Sales and Studia to build budgets, forecasts, and pricing strategies that drive revenue and margin growth. Constantly evaluate the competitive landscape to ensure we are price and product competitive. Create plan-o-grams, LTO’s, marketing materials and regional direction on bestselling retail items. Visit retail venues to ensure alignment with standards and coach teams on improving performance. Visit retail venues to ensure alignment with standards and coach teams on improving performance. Work closely with Marketing to create a marketing toolkit for retail venues including but not limited to branding, promotional campaigns, signage, and guest communications. Co-host quarterly retail check-ins and other trainings to foster a community of excellence and share best practices. Act as a resource for Sales in client proformas, pitches and proposal development related to retail programs. Work with the Director of Retail to provide hands-on leadership and support to venues and operational leaders in executing strategic retail projects, including concept development, pricing optimization, merchandising enhancements, and service model improvements. Communicate any client concerns, performance problems, and other matters to the company as soon as they are identified. What you'll need:

Minimum 10 years of progressive leadership experience in retail foodservice, hospitality, consumer packaged goods, quick service restaurants, or branded food concepts. Proven experience overseeing multi-site retail operations with responsibility for both strategy and execution. Deep understanding of consumer behavior, merchandising, and foodservice retail economics. Strong financial acumen. Advanced proficiency at Excel and data analytics; experience in retail analytics preferred. Excellent leadership, communication (written and verbal), and cross-functional collaboration skills. Experienced in client relationships with a strong client presence. Ability to thrive in a fast-paced, growth-oriented, and mission-driven environment. Familiarity with POS systems, digital ordering platforms, and retail technologies. Familiarity with POS systems, digital ordering platforms, and retail technologies. Willingness to travel up to 50%.

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Location:: Los Angeles
Job Type:: FullTime

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