Retail Operations Manager (NY & PA)
New Today
FLUENT Corp. is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania, New York, and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.
We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.
Find out more at www.getfluent.com. Follow us on LinkedIn.
ROLE SUMMARY
THIS ROLE IS POSTED IN PA AND NY. FLUENT is open to candidates who reside in either state. There is one position open.
The Retail Operations Manager is responsible for assisting the Associate Director and the Director of Retail Operations with various duties in the New York and Pennsylvania markets, including but not limited to managing, developing, and overseeing the growth of the Fluent dispensaries in accordance with the Medical Marijuana program in the states of New York and Pennsylvania and standards set by Fluent. This role is responsible for carrying out various duties regarding retail operations. The Retail Operations Manager provides support to all General Managers and store members, including training, policy and procedure updates, industry news, and product information. The Retail Operations Manager maintains the highest level of presentation, customer service, and compassion for all patients.
KEY RESPONSIBILITIES
•Assists the Director of Retail and Associate Director of Retail with multiple projects.
•Submit Petty Cash and Inventory Log from all dispensaries to the correct correspondents monthly
•Submit Inventory Return information on a monthly basis.
•Verify all stores perform audits in a timely and efficient manner.
•Contributes to the execution of new store openings and dispensary projects and events.
•Innovates, plans, and suggests ideas for execution at the retail level.
•Assists in overseeing the Pennsylvania market with vendor relations and inventory.
•Supports the Associate Director and Director of Retail Operations by ensuring a consistent and exceptional standard of customer service in all retail locations.
•Assists in training and developing the team to ensure they deliver outstanding customer service.
•Helps plan, organize and schedule leadership events for all regions twice a year.
•Engage and inspire store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment.
•Ensure departmental compliance with the Medical Use of Marijuana Program and HIPPA regulations including but not limited to confidentiality, training, patient record keeping, creation, review and submission of reports, preparation of policies and procedures.
•Works with Facilities Manager in preparing all new stores for opening
•Submits NY updated monthly retail matrix based on 90-day review on transactions
•Liaison to regional managers to ensure all new stores are properly staffed
•Works closely with the compliance team to correct notices of violation during an audit
•Supervises regional managers and hubs to ensure all stores have adequate merch and accessories
•Assists on updating AD on all dispensary-related SOPs and operation manuals with processes
•Come up with sales contests among regions and statewide
•Completes retail bonuses monthly
•Works with the Community Outreach Manager to review and maximize outreach efforts in all locations
•Work closely with HR recruiter to ensure our postings are postings are updated within a timely manner
•Reviews inventory forensics, audits and discrepancies and investigates issues if needed to ensure
•Updates spreadsheets and data charts including but not limited to excel sheets and Monday.com
•Provide the Regional and General Manager guidance on retail operations.
•Ensure all ERPS are complete within a timely manner
•Provides updated manager contact list to other departments
•Oversees users on Biotrack, Springbig, OMMUR and any other retail accounts
•Collaborates on the annual Manager Mixer and Leadership Event for every region
•Supervises the process of reviewing and responding to Google Reviews while working with the Regional and General Managers on solutions.
QUALIFICATIONS
•5-7 years management experience
•4-year college degree
•Previous experience with sales
•Excellent customer service skills
•Leadership ability with at least five years of experience in a retail store setting or at least five years of experience of customer-facing sales in a business solutions environment.
•Leadership and organizational abilities
•Ability to manage a team of staff members during normal business hours in a fast-paced environment.
•Sales Skills
•Strong people and presentation skills and excellent written and verbal communication skills
•Flexible working hours based on business needs and 10+ hour shifts.
•Ability to maintain and demonstrate a positive, problem-solving attitude at all times.
SKILLS
•Ethical Conduct
•Problem-solving attitude
•Customer / Client Focus
•Must be a multitasker, with the ability to work on several requests simultaneously without losing focus
•Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion and confidentiality are essential attributes
•Ability to build good relationships. There will be frequent contact with internal and external people, either face to face or by telephone or email
•Teamwork- collaborating with others to improve overall standards of work and service
•This job description in no way implies that the duties listed here are the only ones the employee can be required to perform. The employee is expected to perform other tasks, duties and training as dictated by their supervisor.
•Sales skills
REQUIRED EDUCATION and EXPERIENCE
Bachelor's Degree
PREFERRED EDUCATION and EXPERIENCE
Previous Management experience
ADDITIONAL REQUIREMENTS
Per state law, must be at least 21 years of age.
SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibility of the General Managers located in their region.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The company will ask you to help out in other departments depending on company needs. This means that you may not always work in the department that you were hired, teamwork and getting product out to patients is the goal and this means helping out where you are needed is crucial to your success as well as the company's success.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.
POSITION TYPE / EXPECTED HOURS OF WORK
This position may sometimes require long hours and some weekend work.
TRAVEL
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Area Manager must travel to dispensaries responsible for at least once a month.
OTHER DUTIES
Area Manager is not limited to duties above but will be part of additional projects for retail.
AAP/EEO Statement
Fluent is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.
COMPANY BENEFITS
Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision and supplemental insurance, paid time-off program and non-matching 401k plan.
- Location:
- Philadelphia
- Job Type:
- FullTime