Retail Operations Manager ACX The Retail Operations Manager is a strategic leader responsible for end-to-end field execution across multiple retail banners, ensuring high-quality, consistent performance that aligns with customer objectives. This role blends operational management, team leadership, and cross-functional collaboration to deliver impactful in-store programs. Key responsibilities include developing and guiding field teams, optimizing processes, maintaining strong customer partnerships, and managing budgets to drive efficiency and executional excellence in a market of approximately 100 stores. Success in this role requires a balance of strategic thinking, hands-on leadership, and a commitment to continuous improvement. Essential Job Duties and Responsibilities: Provide oversight of all field events, ensuring they are executed with precision, align with customer expectations, and meet company standards for quality and efficiency. Translate customer strategies into actionable field plans and communicate objectives clearly to ensure alignment and accountability at all levels. Monitor and evaluate operational performance through in-field visits, audits, and reporting to identify gaps, implement corrective actions, and scale best practices. Resolve real-time execution issues, including staffing gaps, equipment shortages, or vendor challenges, to ensure uninterrupted event success. Responsible for all customer event execution, ensuring proper staffing, and training. Monitor event quality and resolve operational challenges to optimize outcomes and enhance shopper engagement. Lead, coach, and mentor a team of Field Engagement trainers and Event Specialist; conduct regular performance reviews and guide development plans. Identify and develop high-potential team members, ensuring a robust pipeline for internal growth and succession planning. Foster a culture of accountability, inclusion, and continuous improvement across the field team. Act as a primary point of contact for customer leadership at the market and store level, maintaining professional relationships that support program success. Collaborate with customer leadership to refine execution strategy, support new product launches, and represent field insights in business reviews. Address real-time field execution issues such as staffing gaps or equipment concerns to ensure program continuity. Own and manage the market budget, including labor, travel, equipment, and staffing costs. Ensure alignment with profitability goals and cost-control strategies.