Join the PetSmart Family! Retail Operations Lead About Us At PetSmart, we are not just passionate about pets; we prioritize our people too. Our core values are rooted in unconditional love —a lesson we learn from our furry friends—and we believe in staying united . When our associates feel happy and healthy, they can deliver the best care for our diverse animal friends while enjoying a fulfilling work experience. Benefits That Matter Take care of yourself and those you love, furry or otherwise, while enjoying fantastic benefits: Weekly pay Full-time hours Comprehensive health benefits: medical, dental, vision 401k plan Tuition assistance Associate discounts and perks Paid time off for full-time associates Career development opportunities Job Summary The PetSmart Retail Operations Lead plays a crucial role in driving operational excellence while upholding the company's vision, mission, values, and strategy. Key responsibilities include managing merchandise and inventory, overseeing pet care operations, opening and closing the store, supervising associates, and maintaining a safe, organized environment. Principal Responsibilities Responsibilities include, but are not limited to: People Leadership: Support and guide associates in product handling, providing training on product knowledge and presentation standards. Facilitate the associate experience and support development through training, onboarding, mentoring, and coaching. Delegate and verify the completion of daily tasks. Lead and direct associates when acting as the lead. Address and manage associate complaints and grievances. Recognize and celebrate associates to enhance overall engagement. Store Operations and Overall Experience: Execute merchandising strategies to optimize sales, including product receiving, placement, and promotional setups. Manage inventory levels, conduct regular audits, and analyze sales trends to make informed stock recommendations. Maintain accurate inventory records and address discrepancies. Operate POS systems and manage cash transactions with accuracy. Enforce store standards and lead a culture of empowerment in compliance with Policies and Procedures. Share responsibility for store opening and closing procedures. Ensure high standards of pet care, including cleaning, feeding, and health monitoring. Facilitate a positive experience for pet parents with online orders. Act quickly to report and manage sick or injured pets. Follow all procedures for receiving new store-owned pet arrivals. Qualifications 2+ years of retail supervisory experience in a customer-focused environment. Full-time availability with flexibility for evenings, weekends, and holidays. Proficiency in computer applications. Strong written and verbal communication skills. Ability to perform under pressure while maintaining composure. Excellent organizational skills and attention to detail for optimal store layout. Supervisory Responsibility No direct reports, but responsible for guiding the development of other associates. Provide performance feedback to direct supervisor. Act as the leader in the absence of other leaders, supervising associates and addressing concerns. Physical Demands and Work Environment Required to stand, walk, climb ladders, and use hands to handle and write. Frequent reaching, stooping, kneeling, and talking required. Must frequently lift/move up to 50 pounds and occasionally more than 100 pounds with assistance. Exposure to moving mechanical parts and wet environments with pet hair; moderate to high noise levels may occur. Handling of live animals is a common responsibility. Make a Difference Join us in creating meaningful moments every day—whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or sharing in the joy of a pet parent after a grooming session. At PetSmart, we value diversity and the unique experiences of our associates, all connected by a love for pets. We’re thrilled that you are interested in joining our team and helping us fulfill our commitment to doing Anything for Pets and their owners. We can’t wait to hear your story and learn more about you! Apply Now! This summary provides a general overview of the job’s nature and level of work to be performed. It does not encompass all tasks and responsibilities. A formal job description will be provided upon hiring. Pay will be determined based on experience, training, skills, and location. This position offers hourly compensation, with a guarantee of at least local minimum wage. Additionally, this role includes benefits as described in our benefits overview. PetSmart is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, and any other characteristic protected by law. Applicants must be over the age of 18. For hiring locations in certain areas, we will consider qualified applicants with arrest and conviction records in accordance with local laws.