Retail Makeup Artist

The Retail Makeup Artist is responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P's Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury's exceptional makeup artistry technique and service. The Makeup Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.

Role Accountabilities:

Sales:

Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI's) examples; Average Unit Sales (AUS) and Items Per Transaction (IPT).

Work collaboratively to achieve and exceed team and counter goals.

Create Brand awareness through the sharing and demonstration of your product knowledge

Introduce new product launches

Seat customers for a makeup service

Demonstrating entrepreneurial spirit within the parameters of the Company guidelines.

Consistently promote the Tilbury Touch to the customers.

Customer Service:

Lead by example at all times to promote the Tilbury Touch and exceptional customer service

Deal with customer queries, through the use of sound judgement and achieving positive outcomes

Seat customers for a makeup service

Working quickly and accurately in time pressured conditions

Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention. Always in line with Company guidelines.

Teamwork:

Assist in the execution of events meeting both booking and sales goals.

Demonstrate a positive and cooperative approach towards your work and your colleagues

Contribute to individual and team development plans through constructive feedback

Maintain high standards of timekeeping to ensure team efficiency

Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

Recognize and celebrate great performance

Operations:

Ensure that the store is 'customer ready' from open to close of business

Maintain excellent hygiene standards. Clean display units, tools and testers throughout the day

Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment to ensure availability to customer

Adhere to the Company cash loss prevention procedures and security policies

Implement visual merchandising, new launch displays and collateral placement as directed by the management team

Complete administrative tasks in a timely and accurate manner

Raise operational issues for resolution in a timely manner

Store and Retail Partner Relationships:

Establish and develop a cooperative and mutually respectful relationship with the store retail colleagues

Maintain the store standards and policies at all times

Proactively suggest win-win opportunities to drive sales within store colleagues

Contribute to individual and team development plans through constructive feedback

Maintain high standards of timekeeping on counter to ensure team efficiency

Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

Recognize and celebrate great performance

Reporting Relationships: Boutique Manager