Are you looking for a hands-on, management opportunity that is both fun and challenging? Do you have what it takes to successfully manage and have meaningful influence over a team? Sundae (sundaeicecream.com) is looking for the right candidate to join our tight-knit and ambitious leadership team!

• Annual compensation range: $58,000-$62,000
• Annual reviews and performance-based raises
• 3 weeks of Paid Time Off each year, with rollover opportunity
• Group Health Plan benefit (50-100% employer contribution to premiums)
• Dental Plan benefit (50-100% employer contribution to premiums)
• Free treats & product discounts
• Individualized mentorship and growth opportunities
• Fitness reimbursement benefit
• Temporary housing opportunity may be available (approx. 65-mile commute from work location)

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.

Learn more about Sundae here: Sundae Ice Cream | Small-Batch Artisan Ice Cream

Who are we looking for?

We are searching for a candidate who is:

• Experienced in high volume, fast casual restaurant management
• Highly skilled in customer service and serves others enthusiastically
• A passionate leader who leads by example and welcomes the challenges of managing others
• A skilled trainer who enjoys helping others succeed
• Self-motivated and can manage autonomously
• Organized and time/task management focused
• A confident problem solver in high pressure situations
• Coachable and receptive to feedback
• A great team player who goes where needed to ensure success

Store Manager Responsibilities:

• Lead a team of 8-15 staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment
• Uphold Sundae’s standards by promoting a culture of continuous improvement with a constant focus on SOP execution, customer satisfaction, and employee retention
• Efficiently recruit, hire, train and retain talented employees in a seasonally driven employment market
• Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessary
• Confidently navigate sizeable seasonal swings in business volume and staff availability
• Support business requirements by being available for on call and emergency coverage
• Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers
• Manage high-quality waffle cone, topping, and sauce production while meeting fluctuating volume demands
• Maintain exceptional cleanliness, organization, and appearance throughout the store
• Monitor seasonal sales trends to ensure operational success through adequate staffing that meets labor cost metrics
• Meet or exceed food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required
• Participate in and contribute to regular staff, management, and leadership meetings
• Perform administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, and scheduling

This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere.

Requirements

• 3+ years of customer service experience or equivalent required
• 1+ year of high-volume foodservice management experience or equivalent required
• Experience in seasonal employment environments preferred
• High school diploma or equivalent
• 18 years of age or older
• Proficient in Microsoft Office and Outlook
• Valid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date)

Physical Requirements:

• Move, traverse or remain in a stationary position for up to 10 hours
• Constantly use manual (e.g., scooping ice cream) and automatic foodservice equipment and touchscreens
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Occasionally move up to 50 pounds for a distance of 25 feet or more
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height

Benefits

• Annual compensation range: $58,000-$62,000
• Annual reviews and performance-based raises
• 3 weeks of Paid Time Off each year, with rollover opportunity
• Group Health Plan benefit (50-100% employer contribution to premiums)
• Dental Plan benefit (50-100% employer contribution to premiums)
• Free treats & product discounts
• Individualized mentorship and growth opportunities
• Fitness reimbursement benefit
• Temporary housing opportunity may be available (approx. 65-mile commute from work location)