Retail, General Store Manager Create and implement strategies to exceed sales and customer satisfaction goals Location: Cerritos, California, United States Compensation: $33,000 - 39,000 USD / year Job Tags: Operations About The Role Retail, General Store Manager At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better. As the General Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers the opportunity to grow and collaborate with industry-leading teammates and partners. What You'll Do: Deliver outstanding service to our consumers using our C.H.A.R.M service model Lead the store team in surpassing performance metrics including sales, consumer service, and charms Apply analytical thinking & company reporting to find opportunities within the store, empowering the team to make strategic decisions Lead visual presentation, product flow, replenishment, and operational standards throughout the store Build a welcoming, inclusive environment that engages promotes internal growth, and builds an external network of talent Coordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow-up on daily activities Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management. Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assisting in pricing and markdown processes seasonally, promoting loyalty programs, maintaining cleanliness and recovery standards, etc. Adhere to Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures. What You'll Bring to the Table: Must be 18 years or older 4+ years of total retail experience, preferably with previous Store Manager experience. Proven leadership skills with the ability to challenge, empower, and drive team results Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers, and corporate partners A valid driver's license and clean driving record may be required Desire to succeed in a high-growth, fast-paced retail environment Flexibility in work schedule including availability for nights, weekends, holidays, and extended hours Ability to move merchandise with appropriate equipment to and from the backroom and sales floor daily Ability to place and arrange items on all shelves and racks daily Ability to climb and descend ladders carrying merchandise daily Ability to lift 30 pounds or more with assistance daily Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily Ability to also be required to stand, walk, kneel, or balance for a duration of time daily Ability to read instructions, reports, and information on computer/register screens and to key information into the computer on a daily basis The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law. Salary or Pay Range: $33.00 - $39.00 Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline. #J-18808-Ljbffr