Retail Floor Supervisor - Winter 25/26 at Crystal Mountain summary: The Retail Floor Supervisor at Crystal Mountain Resort leads and supports a team of retail associates to deliver excellent customer service and maintain store operations. This role involves managing inventory, troubleshooting POS systems, coaching staff, and enhancing the visual merchandising and overall store appearance. The position requires strong leadership, organizational skills, and the ability to work in a fast-paced, seasonal retail environment in a mountain resort setting. Please note, this position is located at Crystal Mountain Resort in Enumclaw, WASeasonal (Seasonal)WORK AND PLAY IN THE MOUNTAINSJoin our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!BIG PEAKS, BIGGER PERKSEmployee perks:Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)+ Free Alterra season pass for spouse and dependents 25 & under50% off window ticket price at IKON partner resortsFree access to Alterra Mountain destinations during time offFree ski-referral letters for employees to use at other mountain resorts during time offDiscounted friends & family day-ski vouchers (Up to 85% off)Discounts on Ski & Snowboard LessonsDiscounts on Ski & Snowboard RentalsDiscounts on Gear Tune-UpsDiscounts on Food & BeverageDiscounts at Crystal Mountain Retail shopsFree Crystal branded swagPro deals on gear with 100s of brandsDiscount MarketplaceDeals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and moreEmployee-only Night Skiing eventsEmployee Housing Available for eligible positionsAccrued paid time off for eligible positionsGroup health insurance for eligible positions401K benefit and generous match with immediate vesting for all staff members over 18Opportunities for growth, advancement, and year-round employmentPosition Title: Retail Supervisor Business Unit: Retail Position Reports to: Retail Sr. Manager/ Store Manager Positions Reporting to this Role: Retail Cashiers / Sales Associates Location: Crystal Mountain, WashingtonWage Range: $23.00-27.00/hr. DOE POSITION SUMMARY: We are looking for a strong leader for the Retail team, that provides an engaging customer experience through friendly and efficient service. You will promote employee learning and customer service through encouragement and coaching. Looking for an upbeat personality with organizational skills who enjoys challenges and seeing results. Can teach excellent customer service, product knowledge, and is responsible for the store's appearance. Works with the store manager and Sr. Manager to maintain floor expectations and to help manage inventory levels and needs. Needs to have the ability to learn the computer inventory system and the knowledge to run and troubleshoot the POS and operating systems. Can assist Cashiers with customer issues, warranties, exchanges, and online orders. Can see/provide daily tasks and projects for staff to complete. Can take charge and make quality decisions supporting the team. Is forward-thinking and great at planning for future operations and retail events. Can work cohesively with other positions & departments to support the overall resort strategy. ESSENTIAL DUTIES: Providing the tools needed for the staff to learn and grow.Addressing guest's needs and guiding them regarding their options for purchase.Transferring inventory between locations and performing/overseeing POS transactions.Maintaining inventory levels and communicating needs with management.Partnering with management team to improve merchandising, and floor displaysLeads by example, and serve as a role model for associatesMaximize sales opportunities by restocking as needed, merchandising products, providing input about inventory levels, and attending store clinics to obtain maximum product knowledge.Contributes to a safe work environment by following safety practices and keeping the overall store appearance clean, neat, and orderly.Contributes a consistent and smooth flow of operations by communicating needs and internal problems with manager.Creates consistency in daily opening and closing procedures and duties.PHYSICAL DEMANDS AND WORKING CONDITIONS- This position requires the ability to work evenings, weekends and holidays.Able to lift, carry, or otherwise move and position at least 40 pounds regularly.Auditory and visual acuity to learn and operate computers, programs, phones, mobile devices and office equipment.Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling occasionally.Has the ability to talk, listen and ask questions in the process of communicating with guests and employees.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. An Equal Opportunity Employer

Keywords: retail supervision, customer service, inventory management, POS system, staff training, merchandising, seasonal retail, ski resort retail, team leadership, store operations