Be the Friendly Face Customers Trust — Join Credence Innovations!

Bring your people-first energy to a role where customer care and wireless solutions meet! As a Retail Customer Support Representative , you become the go-to problem-solver for shoppers exploring AT&T phones, plans, and accessories. You’ll handle questions, guide customers through decisions, and help streamline their overall retail experience. Candidates must be ready for an environment built on consistency and great service.

Duties of a Retail Customer Support Representative:

• Assist customers with product questions and AT&T wireless options.

• Provide device demonstrations and help customers compare choices.

• Support retail sales by recommending best-fit solutions.

• Troubleshoot basic device issues and guide setup steps.

• Ensure customers understand service plans and promotions accurately.

• Keep track of customer needs to help improve store direction.

• Maintain organized retail displays and updated product info.

• Uphold customer service policies and positive store standards.