Customer Service Representative

We are looking for an ambitious and experienced customer service representative to work full time at our center. If you thrive in a fast paced environment where every day brings a new challenge, AlphaGraphics of Bountiful could be the fit for you! We are a locally owned printing, marketing, and visual communications company and we are looking for an enthusiastic team player to join our team.

Responsibilities:

- Assist with the development and maintenance of client relationships

- Be knowledgeable of all products and services offered

- Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates

- Communicate with production team and customers on a regular basis

- Review customer files to ensure production quality and accuracy

- Be highly responsive to customer inquiries

- Understand and consult with customers on internet and print marketing solutions

- Strategize with customers by listening, interpreting their needs, and advising on solutions

- Communicate courteously with customers through email, over the phone, and in person

- Assist customers with the resolution of any problems that may arise

- Understand and operate majority of equipment used in the center

Qualifications:

- Excellent written and verbal communication skills

- Ability to problem solve and be solutions oriented

- Highly detailed with strong organizational and time management skills

- Understanding of basic computer software

- The ability to learn new software quickly

- Professional customer service demeanor

- Highly responsive to customer needs

- Ability to create and maintain customer relationships

- Ability to coordinate multiple schedules

- 2-3 years facing customer service experience required

- High School diploma or GED required, college education in Marketing, Communications or Business preferred