Overview Retail Cosmetics Brand Expert - Shiseido, Lenox Square Mall - Full Time at Macy's. As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast — creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You will inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you’ll analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. Responsibilities Deliver exceptional customer service through personalized consultations and expert product knowledge Build lasting relationships with clients and drive client development through outreach and follow-up Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results Plan and execute in-store and vendor-led events to drive traffic and engagement Maintain brand standards through proper merchandising, hygiene, and stock replenishment Collaborate with vendors, personal stylists, and store leadership to optimize outcomes Resolve customer concerns in a professional and customer-first manner Stay informed on new launches, best-sellers, and beauty trends to support team education Manage multiple priorities in a fast-paced environment with strong attention to detail Demonstrate sound judgment and a passion for the beauty industry Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Qualifications 3–5 years of relevant retail, beauty, or leadership experience preferred Ability to work flexibly across days, evenings, weekends, and holidays Must be able to understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Essential Physical Requirements This position requires talking, lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching (including above eye level) Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, including handheld equipment and cash register transactions What We Can Offer You Competitive pay and benefits with comprehensive health and wellness coverage 401(k) with company match Paid time off and eight paid holidays Continuous learning and leadership development Merchandise discounts and incentive opportunities Employee Assistance Program with mental health counseling and legal/financial advice About Us This is a great time to join Macy’s! We offer opportunities to be part of memorable moments in people’s lives across various roles, from helping customers find the perfect gift to supporting store operations and events. Join us and help write the next chapter in our story — Apply Today! Macy’s is an Equal Opportunity Employer, committed to an inclusive work environment.

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