Position Summary:

The RBR II Supervisor is a key leadership position responsible for delivering exceptional customer experience while supervising staff, driving branch growth, and serving as a prominent representative of the Bank in the community.

Roles & Responsibilities:

Team Leadership & Supervision

• Provide daily oversight and mentorship to branch staff, ensuring operational excellence, staff development, and adherence to policies.
• Using sound judgement and decisiveness act as a resource and escalation point for complex customer needs and staff questions
• Monitor performance and coach team members to support achievement of goals.
• Serve as a senior leader and point of contact within the Main Office branch, setting a positive tone and fostering a professional, service-driven culture.

Customer Service & Branch Growth

• Serve as a subject matter expert for complex personal and business accounts.
• Open and manage deposit accounts, IRAs, HSAs, and other financial products.
• Actively seek and collaborate with others to establish new business opportunities by meeting with prospective and existing clients.
• Partner with lenders on joint business calls and relationship development efforts.
• Maintain confidentiality of customer information and activities
• Process and monitor overdraft activity and conduct regular reviews of relevant reports to ensure accuracy and compliance
• Adhere to bank policies, procedures, compliance standards and regulations

Community Engagement

• Serve on boards, committees, or volunteer groups that align with the P3ACT and strategic goals.
• Attend and support community events, including networking functions, fundraisers, and public meetings.

Other Duties as Assigned

Qualifications and Preferred Education:

• Minimum 3–5 years of banking experience, with supervisory or leadership responsibilities preferred.
• Experience in business development, relationship management, and customer service.
• Strong knowledge of bank products, services, regulations, and compliance standards.
• Excellent communication, leadership, and interpersonal skills.
• Ability to lead projects, manage competing priorities, and think strategically.
• Active involvement in community organizations and a demonstrated commitment to community engagement.
• Experience in public speaking, community engagement, and representing an organization in external settings.
• Commitment to continuous learning, community involvement, and professional development.
• Associate or bachelor’s degree in business, Finance, or related field preferred.
• Relevant banking certifications a plus.

This job description does not state or imply the only duties and responsibilities assigned to this job. Employees holding this job will be required to perform any other job-related duties requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability. Peoples State is an Equal Opportunity Employer.