Join to apply for the Retail Banker - Lakewood Ranch role at TD Work Location: Sarasota, Floride, tats-Unis d'Amrique Hours: 40 Pay Details: $22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business: Services bancaires personnels et commerciaux Job Description The Retail Banker I is a customer liaison that is integral to delivering TDs Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Responsibilities Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities Independently resolves customer issues, errors and problems, escalating when necessary Builds working relationships with customers and explains detailed and/or complicated information Requires full proficiency gained through job related training to perform a range of activities Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise Engages in conversations with customers about loan products, facilitates the application intake Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience HS Diploma or GED 1+ years' experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience preferred Teller experience preferred Must be able to complete teller training upon hire to take customer transactions Demonstrated ability to engage in customer conversations while educating them on products and services preferred Demonstrated organization skills to handle multiple tasks in a fast-paced environment Excellent communication skills with ability to be concise, clear and consistent Demonstrated ability to schedule and prioritize work Demonstrated ability to work independently and within deadlines Sound judgment in decision making and effective problem solving Proficient in Microsoft Office Notary License (Preferred)

Customer Accountabilities Delivers Legendary experience by helping customers, building relationships, and delivering service and advice Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations Serves as a Customer advocate in improving customer financial confidence, providing customer resolution, proactive tips and insights on saving time & money Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution Engages in lobby leadership by orchestrating customer flow, warmly welcome, discover initial needs and guides customer appropriately Understands customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs May act as a point of escalation for Customer questions or concerns May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures Considers the impact of decisions on the well-being of TD, its Customers and stakeholders Acts as a brand champion both internally and externally Recognizes transaction needs and educates clients on self-service channels including digital options Brings your genuine self and turns each banking transaction into a personalized interaction, one Customer at a time

Shareholder & Employee/Team Accountabilities Shares accountability for compliance with Bank Secrecy Act, Patriot Act and risk policies Participates in stores daily operations to ensure alignment with TD's risk framework Understands and applies operating policies and procedures Supports timely and accurate completion of business processes Escalates non-standard or high-risk transactions/activities as necessary Ensures documentation reflects client intentions and complies with rules/regulations Performs due diligence to support accuracy of all customer transactions/activities Complies with Bank Code of Conduct and TDs Shared Commitments Contributes to Operational Excellence by understanding accountability in a sound location Executes with excellence by adhering to risk and control policies Participates in ongoing learning, performance development and knowledge transfer within the team Acts as a brand ambassador and collaborates with partner bankers for referrals Supports a diverse, inclusive culture and TDs values

OCC Language This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act and related SAFE Act regulations; eligible for employment and NMLS registration as required by law Satisfactory results on a criminal background check and a credit report check may be required by federal law for this position

Physical Requirements Concentrating for long periods of time; reading, writing and comprehending instructions; performing basic calculations; occasional to continuous manual tasks; sedentary work; standard office movements. See original for full detail as needed. Who We Are TD is a leading global financial institution. We are committed to Be the Better Bank and enriching the lives of customers, communities and colleagues. We offer regular leadership and development conversations, mentorship, and training programs to support career growth. Our Total Rewards Package Base salary and incentive opportunities plus health and well-being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Additional Information Were delighted youre considering a career with TD. TD is an equal opportunity employer. If you require accommodations during the application process, please email US Workplace Accommodations Program. Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales; Industry: Banking #J-18808-Ljbffr