WHAT WE ARE LOOKING FOR:

The ideal Retail Associate Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Retail team, creating the opportunity for guests to purchase items in a friendly, helpful and efficient environment providing product information while properly processing sales transactions.

WHAT WE EXPECT FROM YOU: Provide our guests with efficient, friendly and thoughtful service Responsible for keeping track of inventory and re-stocking supplies as necessary Ensure that the Slope Side Sports Shop shelves and displays have a neat and orderly appearance Communicate items to be ordered in a timely fashion Clean and maintain displays, shelves, windows and entrance door Responsible for assisting in making sure the Slope Side Sports Shop hits its revenue goals by suggestive selling items to potential buyers Handle dissatisfied guests efficiently and courteously to ensure their satisfaction Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, and dining Communicate with other departments as needed via telephone and two-way radio Balance all cash and credit card receipts at the end of your shift WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS: Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately Contribute to the team's success by accomplishing tasks and assisting with projects as needed Maintain knowledge and compliance with departmental policies, service procedures, and standards Work as a team member to ensure our guests have the best possible experience Understand emergency procedures and be able to apply them when necessary Report any incidents, property damage or injuries immediately to Manager/Supervisor Attend department meetings and training sessions as necessary Other duties as assigned by Manager and/or Supervisor Support Southern Management's Mission, Vision, and Values Comply with Bear Creek and Southern Management's policies and procedures QUALIFICATIONS: Must be at least 16 years or older to be in this position High School Diploma or equivalent is preferred Previous retail experience is a plus Availability during peak operating times, i.e.: weekends, holidays and special events JOB KNOWLEDGE & SKILLS: Ability to learn and become proficient understanding of the Sirius Ware software and scanner Effective communication skills Basic math and computer skills are a must Excellent guest service skills Strong attention to detail and follow through is essential Excellent interpersonal skills and ability to interact with different types of personalities Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be well organized, detailed and able to make proper decisions PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling). Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly. Crouching: Bending body downward and forward by bending legs and spine. Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation. Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand. Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms). One-on-one (in person) Telephone Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other. Kneeling: Bending legs at knees to come to rest on knee(s). Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an objectusually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds. Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers. Pushing/Pulling: May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides. Pushing - Exerting force upon an object so that the object moves away from the force Pulling - Exerting force upon an object so that the object moves toward the force Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position. Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position. Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot. Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles. ENVIRONMENTAL CONDITIONS Indoor / Office Environment