The Retail Associate is responsible for interacting with customers and providing excellent customer service through product knowledge and product recommendations, while following company sales methods to contribute to sales expectations. Responsibilities & Duties Provide friendly, knowledgeable, and compassionate customer service. Educate customers on the brand, product options, and regulatory compliance. Process transactions accurately and efficiently using a computerized system. Contribute to meeting the company's sales goals by following Insa sales standards. Perform order fulfillment and restocking as needed. Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined. Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records. Accommodate a flexible schedule, including nights, weekends, and holidays. Compliant with company SOPs and state regulationsMaintain a clean and safe work area Follow applicable safety procedures by wearing appropriate PPE, and reporting injuries, near misses, and hazards to management Behave in a manner that is positive, productive, cooperative, and encourages teamwork Perform other duties as assigned Qualifications & Experience Must be at least 21 years of age. High school diploma or GED required. Previous retail, hospitality, and/or customer service experience preferred. Basic computer skills required; POS software and cash management experience preferred. Must have reliable transportation. Must be able to pass a background check in accordance with state regulations. Competencies Attendance & Punctuality Dependability & Flexibility Positive, Productive, Cooperative, and Encourages Teamwork Interpersonal Communication Results Focused Physical Requirements Ability to stand and walk for an 8+ hour shift. Ability to lift and carry up to 50lbs occasionally. Ability to stoop, kneel, and bend at the waist. Visual acuity is needed for viewing computer screens and fine print. Manual dexterity needed for performing transactions. Workplace Environment Busy retail environment with moderate noise level Indoor/outdoor environment with exposure to seasonal temperature changes High volume work during peak hours, events, and holidays Note: This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required.