SUMMARY OF JOB PURPOSE:

Responsible for assisting in the management of day to day operations of the Thrift Store; assists with inventory control, sales, cash management, purchasing, merchandising, displaying and marketing merchandise and the Thrift Store. Assists in supporting the Thrift Store online operations. Training and supervising volunteers and SJRC work experience participants.

ESSENTIAL FUNCTIONS:

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Establish and maintain positive and professional relationships with customers
• Open and close Thrift Store daily
• Display products selected for the Thrift Store in a manner to optimize sales
• Track store inventory and sale promotions
• Maintain daily transaction records
• Work with Retail Operation Manager to develop marketing strategies and sale goals
• Maintain store tidiness, cleanliness, and security
• Maintain fiscal responsibility and accountability when handling items donated to St. Jude’s Ranch
• Train and supervise volunteers and SJRC work experience participants
• Clothing rotation and re-assignment
• Operate cash register, manage financial transactions insuring the register is balanced each day
• Utilize Thrift Store software to provide reports and supporting documents to Manager and Accounting department
• Placing orders and following the processes involved
• Purchasing and picking up items as needed
• General bookkeeping, accounting and cashiering practices
• Thrift Store pricing methods and computations
• Ability to work on weekends

In-kind Donations Functions

• Establish and maintain positive and professional relationships with administrative staff, volunteers, and donors
• Research and seek out other resources for in-kind donations to support the Thrift Store
• Help sort in-kind items for use in Thrift Store, and/or for distribution to support our programs
• Adhere to the chain of custody process

Miscellaneous Functions

• Establish and maintain positive and professional relationships with children and program staff
• Support on campus and off campus events where the Thrift Store is involved
• Recruit and supervise volunteer staff for the Thrift Store
• Standard office practices and procedures, including filing and the operation of a standard office
• Multitasking, while being attentive to customers and remaining flexible to the needs of the business
• Problem solving
• Contributing to the effectiveness of the unit’s service to customers by offering suggestions and directing or participating as an active member of a team
• Resolve common customer complaints

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

High School. Diploma/GED; and three (3) years of retail operations experience and one (1) year Thrift Store pricing or an equivalent combination of education, training and experience. Age minimum of 18 or 21 years of age per licensing standards. Candidates who are bilingual in Spanish are strongly preferred.

Required Knowledge and Skills

Knowledge of:

• Use of cash register.
• Principles and practices of Inventory control.
• General bookkeeping, accounting and cashiering practices.
• Retail accounting, pricing methods and computations.
• Computer applications related to the work.
• Business arithmetic.
• Record keeping principles and practices.
• Correct business English, including spelling, grammar and punctuation.
• Techniques for working with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

• Problem solving.
• Maintaining accurate records of work performed.
• Using proper telephone etiquette
• Understanding and following written and oral instructions.
• Working without close supervision in standard work situations.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.Nevada

• Nevada Driver’s license.
• CPR/First Aid Certification within three (3) months of date of hire.

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in typical retail setting; stamina to sit, stand and walk for extended periods of time; strength to lift and carry up to 25 pounds; movement to include reaching, grabbing, stooping, kneeling and crouching; vision to read printed materials and a computer screen, hearing and speech to communicate in person and over the telephone.