Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Department Manager, Game Day Operations at our Syracuse University general merchandise store. The Assistant Department Manager will be knowledgeable about department and store operations to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound. Responsibilities

This role is based at the Syracuse University General Merchandise Store inside the JMA Wireless Dome , with responsibilities that include supporting game day operations during home games and major campus events. In addition to working in the main store, you’ll assist with kiosks, trailers, and quad pop-ups during football season; helping with setup, jumping in where needed, and working with reliability and independence. As an Assistant Department Manager, you’ll partner with the management team to oversee store operations, taking direct responsibility for one or more departments or operational functions when needed. You’ll bring strong knowledge of store processes, deliver outstanding customer service, and ensure your areas are well-merchandised, maintained, and operationally sound. Expectations: Assist in the daily operation of the store in partnership with the Assistant Store Manager, Department Manager and/or other members of the management team. Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members to ensure compliance with all standards of operation. Utilize analytical skills and knowledge of the campus you support to best manage the day to day operations and make decisions. Assist with assigning work and providing focused direction to team member to manage and accomplish multiple projects to ensure the proper execution of the workload. Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary. Maintain an appealing sales floor—tag, shelve, arrange, clean, and organize product or space within the store. Assist with processing sales transactions involving cash, credit, or financial aid payments as needed. Physical Demands: Frequent movement within the store to access various departments, areas, and/or products. Ability to remain in a stationary position for extended periods. Frequent lifting. Occasional reaching, stooping, kneeling, crouching, and climbing ladders. New York Pay Transparency Information (Only applicable in New York City and Westchester County stores): Pay: Full-time Assistant Department Manager pay range $19.00 – $23.75/hour. Benefits available include: Get paid sooner! Daily Pay earned wage access is available to all store employees. Employee Discount Paid sick time (accrued based on time worked) Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) Commuter Benefits Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period.