Overview Livermore, CA | Retail Team | Reports to the Livermore Outlet Store Leader Who is Allbirds? At Allbirds, were on a mission to prove that comfort, good design and sustainability dont have to be mutually exclusive. We make the most sustainable footwear using premium natural materials, designed for everyday life. We focus on thoughtfulness in the shoe industry and strive to shake up the market. General The Retail Ambassador is the catalyst for bringing the Allbirds brand to life through an understanding of our culture and delivering an exceptional customer experience. You will provide high-quality, personalized in-store experiences, answer customer questions, and make compelling product recommendations. You contribute to the teams success through customer service, teamwork, merchandising, operations, events, and environmental activism. What does the job entail: Delivering and executing on three primary focus areas: Customer Experience, Daily Operations, and Teamwork. Build strong relationships with customers by providing high quality and personalized in-store experience Strive to be a product-knowledge expert who can communicate passionately about our brand and products Actively contribute to the stores sales goals Maintain store appearance, cleanliness, and organization Operate our point-of-sale system once trained Execute on inventory and merchandising duties Perform daily operational tasks as delegated by the store leadership team Commit to learning by asking questions and actively seeking to grow and develop new skills Work collaboratively to achieve shared goals Practice respectful, honest, and effective communication Cultivate a positive attitude and support your teammates Experience High School Diploma or GED 1+ years experience in retail, direct customer sales and service, or hospitality, preferred Excellent communication skills and good judgment Strong organizational skills with the ability to multitask and prioritize tasks Basic understanding of retail math for handling transactions and calculating discounts; familiarity with POS systems and ability to learn new technical sales tools quickly Ability and willingness to work flexible hours including opening/closing shifts, weekend and holiday shifts Passionate about providing great customer experience Strong interpersonal, verbal, and communication skills; ability to build relationships with a diverse customer base Physical Requirements Able to stand/walk for extended periods on the sales floor Reach overhead, bend, squat, kneel, and carry products for customer service, inventory, and merchandising Regularly perform store maintenance (sweeping, vacuuming, trash, cleaning, dusting) Use of tablets, computers, and POS devices Able to safely lift up to 30 pounds Comfortable climbing ladders and, depending on location, going up and down stairs Note: Exceptions and creative solutions can be made to accommodate physical restrictions. What do we offer? The Allbirds pay rate for the role is: $19 per hour We evaluate pay ranges based on market rates and other factors, including job level, location, skills, and peer compensation. Additional benefits for roles at Allbirds may include paid time off, equity, sales bonuses, 401(k) with match, medical/dental/vision, pre-tax savings, and wellness benefits. Benefits Overview We offer competitive pay, bonus/equity for eligible roles, healthcare, retirement savings, and other benefits. Eligibility varies by role and tenure. Benefits may change and may be governed by plan terms. Details are provided below. Health benefits: Medical, Dental, Vision for employees and eligible dependents Medical plan options: PPO, HDHP, HMO (California). Company-paid OneMedical memberships for some plans Company HSA contribution for enrolled members Financial benefits: equity, 401(k) with employer match, Employee Stock Purchase Plan, life insurance, disability coverage, pre-tax savings programs Extra leaves: unlimited PTO for full-time corporate roles; sick and vacation time for other roles; parental leave with a new parent bonus for full-time employees; volunteering, care leave, bereavement, jury duty, voting Other perks: employee discount, wellness reimbursements, and role-specific perks Diversity Allbirds is committed to equal employment opportunities for all applicants and employees regardless of protected status. We support diversity and provide an inclusive work environment. EEO applies to recruitment, hiring, training, advancement and termination. #J-18808-Ljbffr