Job Summary:
Seabrook Goods & Apparel is seeking a dynamic and customer-focused individual to join our team as a full time Retail Associate. As a Retail Associate, you will play a crucial role in delivering exceptional service to our customers while contributing to the overall success of our store. Join the Seabrook Goods & Apparel team and be part of a dynamic retail environment where your passion for fashion and dedication to customer service are valued and rewarded.

Job Duties and Responsibilities (Essential Functions):

• Provide friendly, knowledgeable, and attentive service to all customers, assisting them with product inquiries, sizing, styling advice, and purchases.
• Meet and exceed sales goals by effectively communicating product features and benefits, upselling additional items, and driving customer satisfaction.
• Process transactions accurately and efficiently using point-of-sale (POS) systems, handling cash, credit, and other forms of payment securely.
• Assist with maintaining a clean, organized, and visually appealing store environment, including restocking merchandise, arranging displays, and ensuring product availability.
• Stay informed about current trends, product offerings, and promotions to provide accurate information and recommendations to customers.
• Work collaboratively with team members to achieve store objectives, including participating in meetings, training sessions, and special projects as required.
• Follow company policies and procedures regarding store operations, safety guidelines, and inventory management to ensure compliance and minimize shrinkage.
• Assist with receiving, unpacking, and organizing merchandise shipments, conducting regular inventory counts, and identifying discrepancies to ensure accurate stock levels.
• Address customer inquiries, concerns, and complaints promptly and professionally, escalating complex issues to management as needed to ensure swift resolution and customer satisfaction.
• Work collaboratively with team members to achieve store objectives, including participating in meetings, training sessions, and special projects as required.
• Performs other duties as assigned.

Knowledge/Skills/Abilities:

• Exceptional customer service and communication skills.
• Strong problem-solving abilities, with a solution-oriented approach to guest issues.
• Excellent organizational and time-management abilities.

Qualifications:

• Education: High School Diploma or equivalent work and educational experience.
• Previous customer service or retail experience required.
• Available to work shifts as needed, including evenings, weekends, and holidays, to accommodate fluctuating business needs and staffing requirements.
• All candidates must pass a background check prior to employment.

Physical Requirements:

• Ability to lift, carry, push, pull, or move objects up to 25 pounds frequently and up to 50 pounds occasionally.
• Frequent bending, kneeling, and reaching.
• Ability to stand and walk moderate distances for the entire shift.

Hourly Rate: $17 per hour
Employment Status: Part-Time

Seabrook Offers

• Medical, Dental and Vision Insurance for all full-time team members
• 401(k)
• Basic Life Insurance – 100% Company Paid
• Voluntary Life, Critical Illness and Accident Insurance
• Paid Time Off:
  • 10 days (80 hours) earned with up to 1 year of service.
  • 15 days (120 hours) earned upon completing 1-4 years of service.
  • 20 days (160 hours) earned upon completing 5-9 years of service.
  • 25 days (200 hours) earned upon completing 10+ years of service.
• Employee Assistance Program
• Teladoc Virtual Services
• Tuition Reimbursement
• Discounts and Rental Credits

Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.