Retail Account Coordinator
New Today
Department: Field Leadership
Employment Type: Full Time
Location: Los Angeles, CA
Compensation: $67,000 - $70,000 / year
Description
The go-to retail agency for beauty brands. Headkount minimizes the risk and time needed for beauty brands to get into brick-and-mortar with our all-in-one solution that provides experienced Beauty Education Teams who go in-store to increase brand awareness and drive top line sales.
The Retail Account Coordinator, Los Angeles, is responsible for leading and managing daily operations of the field to achieve business goals. As the Retail Account Coordinator, duties include overseeing Beauty Educator team, setting performance objectives, evaluating and optimizing performance, preparing and delivering performance evaluations and documentation, actively recruiting and interviewing, and ensuring regulatory and company values are upheld.
To be successful as a Retail Account Coordinator, you should have passion for people, be a creative thinker and a dynamic leader. You must must be able to recruit, lead, and manage teams, ensure operations run smoothly, and achieve revenue targets. A top-notch Retail Account Coordinator should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem solving and decision-making skills.
Key Responsibilities
- Educate, develop, support, mentor, and retain a dynamic team of Beauty Educators.
- Manage the development of Beauty Educators.
- Complete documentation for employees such as reviews, corrective actions, and performance improvement plans.
- Identify training needs and conduct in-store trainings with Beauty Educators based on the needs of the employee's development. Observe and provide collaborative & hands on feedback to teams on service and selling skills.
- Manage attendance.
- Partner with HR & Regional Manager for escalated client and employee issues in a timely matter.
- Partner with HR in active recruiting and facilitating interviews.
- Ensure excellence in Headkount retailer relationships.
- Provide in-field retailer support based on the needs of the business.
- Ensure retailer policy and procedures are upheld to quality standards.
- Drive sales, events, and execute strategies and initiatives within each retailer to ensure the achievement of sales plans.
Skills, Knowledge and Expertise
- Must be located in the Los Angeles, CA market
- Minimum of 2 years managing Beauty Field Sales employees
- Excellent communication skills, both verbal and written
- Solid time management and prioritization skills
- Excellent coaching, mentoring, and teaching skills
- Excellent leadership and decision-making skills
- Ability to multitask and work efficiently under pressure
- Strong analytical and problem-solving skills
- Professional conduct in-store
- Technology skills
- Passion for people in providing the ultimate customer service
- Passion for people in elevating their product knowledge
- Passion for product and the retail community
Benefits
- Competitive salary
- Join a diverse community of beauty professionals
- Company-sponsored medical benefits & ancillary benefits
- On-going professional coaching & education
- Paid Time Off
- Location:
- Los Angeles
- Job Type:
- FullTime