Shift Manager

Gellert Hospitality Group is a proud Five Guys franchisee seeking exceptional talent to join our team. If you have a passion for providing excellent guest service then we want to hear from you. We are currently looking for shift managers with 1 -2 years of experience. He/she has the primary responsibility for managing shifts; conveying the Five Guys culture to his/her Team Members and Guests; and being a creative team player who likes to work hard, have fun, and show sincere dedication to Five Guys. He/she will be responsible for upholding our standards for the Team Members and our Guest experience.

Responsibilities

Key responsibilities and areas of focus include:

• Operations Management: Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of shifts to include: monitor cleanliness and maintenance of restaurant to assure Five Guys standards are being met in these areas; be a Guest advocate communicating needs to Team Members to assure Guest satisfaction during shift; responsible for restaurants performance on and off scheduled shifts; ensure all food orders are prepared to standards
• People Management: Coach and train Team Members on proper procedures on each shift; screen prospective Team Members for applicants that match Five Guys job qualifications; motivate Team Members to maximize their potential on each shift; assure Team and Guest safety throughout shift. Reports all risk management issues to General Manager; support adherence to Five Guys uniform policy during shift
• Business Management: Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory data and report all data to General Manager; provides a sense of urgency when handling all Team Member and guest situations
• Project Support: Supports all programs and initiatives during the shift; support management; ensure our marketing tools are properly implemented; report all new hire paperwork and separations in a timely manner

Qualifications

Additional requirements:

• Minimum of high school diploma or equivalent required, some college preferred
• Must be 18 years of age or older
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)
• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

Qualifications:

• Ability to lead, motivate, and empower the Team Members
• Ability to align Team Members with Five Guys culture by balancing hard work and having fun.
• Ability to manage basic tasks and the restaurant's Team
• Takes initiative
• Has excellent verbal and written skills
• Ability to recognize problems and problem solve
• Ability to set goals and convert plans into action