Restaurant General Manager at Zaxby's summary:

The Restaurant General Manager oversees daily operations of the restaurant, ensuring excellent guest experiences, managing staff, and maintaining brand standards. They focus on team leadership, sales growth, cost control, and compliance with company and legal guidelines. The role requires strong organizational, coaching, and operational skills to deliver profitability and a positive workplace culture.

• COMPETITIVE PAY
• BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
• FREE Meals
• Paid Time Off
• Paid Holidays
• Employee Referral Program
• Opportunities to Advance

• Medical Insurance
• HSA Option Available
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employer Paid Life Insurance
• 401(k) With Employer Match
• 100% match of first 3% contribution + 50% match of next 2% contribution
• Additional eligibility requirements

• Complete all training requirements including:
• Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
• Food Safety Certification and Manager Certification
• Any additional training required by Zax LLC
• Ensure that the restaurant delivers great experiences to guests
• Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
• Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
• Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
• Plan and delegate shift assignments including communicating expectations and adjusting as needed
• Ensure service, product quality, and cleanliness standards are consistently upheld
• Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
• Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
• Strive to increase sales by building community relationships and providing outstanding product and service
• Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
• Complete performance reviews for crew members and assist with performance reviews for managers
• Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
• Utilize management tools and keep neat, accurate, and current records
• Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
• Other responsibilities
• Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
• Ensure the team works safely and follows all safety guidelines and procedures
• Escalate concerns to your supervisor when appropriate
• All other duties necessary to ensure restaurant operations function properly

• Must be 21 years of age or older
• Must have a valid driver's license, vehicle insurance, and reliable transportation
• Open availability and the ability to work a minimum of 5 days and 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check and motor vehicle report
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• Required minimum education: High school diploma or equivalent and some college preferred
• 3-5 years management experience required
• Restaurant management experience preferred

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Keywords:

restaurant management, team leadership, guest experience, staff development, cost control, sales growth, restaurant operations, food safety, employee training, customer service