Restaurant General Manager

1909 W Baseline Rd, Suite 102, Phoenix, AZ ID#P1-2012546-1

DDO prides itself on having developed a culture of trust, loyalty, and excellence. Additionally, the company places a strong emphasis on leadership development, managerial proficiency, and operational excellence. This combination of company culture and leadership has given DDO a significant advantage in operating restaurants and achieving sales growth. Continued growth and leadership development are the company goals. Our Motto: "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." ETHICAL...PASSIONATE...COMMITTED

What is "Live Life Unboxed"? Equally important to the job role and responsibilities is making sure the team member can represent the amazing Live Life Unboxed! culture that is Pizza Hut. At Pizza Hut we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of people. If you want to have fun serving great food to our customers, we would love to meet with you.

Job Role

Reporting to the Area Coach, the Restaurant General Manager manages a Pizza Hut restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

Build People Capability

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
• Recruit and equip high-quality operators to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers and Team Members
• Leads performance management process for all employees in their restaurant
• Lead by example - be a culture champion and live by Pizza Hut Standards
• Leverage culture and people capability to fuel brand performance
• Provides leadership and coaching, developing Manager's and Team Members

Deliver a Consistent Customer Experience

• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
• Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $500k - $2.0m restaurant with average daily transactions of 200-500
• Ensure local health and safety codes, and company safety and security policies are met
• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Utilizes insights from customer programs to help elevate the customer's experience and meet Pizza Hut's customer satisfaction targets
• Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
• Builds SMART action plans to resolve issues in their restaurant
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand, Sales and Profits

• Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
• Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
• Ensures that facilities and equipment are maintained to Pizza Hut standards; coordinates facility upgrades or equipment replacement
• Analyzes sales, labor, inventory and controlables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
• Works with management team to develop and deliver unit-specific Annual Operating Plans

Attendance

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks
• Provides appropriate notice when unable to be at work
• Understands and uses approved time-keeping system, including accurately recording all hours worked

Initiative and Energy

• Takes action without being told, goes beyond what is simply required and maintains a high activity level

Job Requirements and Essential Functions

• Must be at least 18 years of age
• High School Diploma or GED, College or University Degree Preferred
• Must have reliable transportation
• Must pass a background check criteria
• 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
• Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
• Strong interpersonal and conflict resolution skills
• Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
• Strong analytical/decision-making skills
• Basic personal computer literacy
• Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
• Provides leadership and coaching for each employee in their restaurant
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction
• Able to stock shelves and coolers
• Able to clean the parking lot and surrounding grounds
• Able to sweep and mop floors
• Able to lift, carry out trash containers, and place in an outside bin
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 80% of shift time

This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws, and the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice. We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music. We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle. We foster a culture of authenticity and believe all people can make a difference.